hsag Heidelberger Services AG

Backend Engineer

• Develop middleware and backend components of our integration platform based on NestJS
• Integrate the APIs of the modules of our AI Suite into the AI Suite Studio
• Implement and design RESTful and web APIs
• Contribute to DevOps tasks and expand our CI/CD pipelines

Senior TypeScript / JavaScript Engineer

QA Engineer

• System- und Regressionstests zur Qualitätssicherung unserer KI-Produkte durchführen
• Neue Funktionen unserer text- und sprachbasierten Bots testen
• Testergebnisse sorgfältig in Testprotokollen protokollieren
• Exploratives Testen unserer Software zur frühzeitigen Erkennung möglicher Schwachstellen
• Unterstützung bei der Erstellung und Spezifikation von Testfällen

Werkstudent – Qualitätssicherung, Softwareentwicklung

Customer Support

• You take responsibility for the development and motivation of your employees
• You ensure structured onboarding of new employees
• You conduct regular employee discussions to promote and further develop your team
• You hold return-to-work interviews after sick leave and vacation and take on absenteeism management
• You are responsible for duty and vacation planning and allocate daily tasks within the team efficiently
• You manage your employees using defined KPIs, ensure target achievement, and independently analyze project-related metrics
• You ensure a high level of quality by conducting coaching sessions, performing monitoring, and preparing error analyses

Junior Team Leader – Customer Service

• As a Team Leader (m/f/d), you are the central interface between your team of approximately 15 to 20 employees and our clients.
• You independently manage projects in the areas of billing, switching processes, data cleansing and customer service, ensuring quality and achievement of objectives.
• You assume economic control and overall responsibility for your project.
• You prepare forecasts and proactively plan the project’s development.
• You collect and analyze project-related KPIs, initiate optimization measures when necessary and monitor their effectiveness.
• You are responsible for reporting as well as the monthly preparation of billing.
• You lead your team professionally through targeted coaching and foster its development.
• You prepare annual employee reviews and feedback meetings and conduct these independently.
• You act as the operational contact (m/f/d) for clients and coordinate communication at project level.
• You support the department management with client coordination and meetings.
• You also participate in the personnel selection process and, if required, support cross-site tasks.

Team Leader – Customer Service

• As a Team Lead (m/f/d), you are the central interface between your team of approximately 15–20 people and our clients.
• You independently manage projects in the areas of billing, switching processes, data cleansing and customer service, ensuring quality and target achievement.
• You always keep your team’s well‑being in mind.
• You take on the economic management and overall responsibility for your project.
• You create forecasts and plan project development proactively.
• You collect and analyze project‑related KPIs, initiate optimization measures when necessary and monitor their effectiveness.
• You are responsible for reporting and the monthly preparation of billing.
• You lead your team professionally through targeted coaching and support their further development.
• You prepare and conduct annual performance reviews and feedback discussions independently.
• You act as the operational contact (m/f/d) for clients and coordinate project‑level communication.
• You support divisional management with client consultations and meetings.
• You also participate in the personnel selection process and, if required, support cross‑site tasks.

Senior TypeScript / JavaScript Engineer

Werkstudent – Qualitätssicherung, Softwareentwicklung

Junior Team Leader – Customer Service

Team Leader – Customer Service

Team Lead – Energy Industry, Customer Service