HRS Group

Customer Support

• Support hotels in resolving payment-related issues
• Assist stakeholders with booking & invoice-related queries, ensuring accuracy & timely resolutions
• Create & manage new customer accounts within the system, maintaining data integrity
• Process tasks related to invoice completion, adhering to established workflows
• Collaborate with cross-functional teams to enhance systems & improve operational processes
• Provide exceptional customer service by addressing inquiries & troubleshooting issues promptly
• Document & escalate complex cases to relevant teams for resolution

Customer Service Agent