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Vertical Lead – Customer Success Management
HRS GroupVertical Lead responsible for the commercial performance of a strategic industry vertical in Germany. Leading consulting engagements and driving customer success in GreenTech and regulated industries.
About the role
Key responsibilities & impact- Own full revenue and margin responsibility for your vertical
- Define vertical growth strategy, segmentation, and prioritization
- Ensure pipeline transparency, forecast accuracy, and commercial discipline
- Lead executive-level negotiations and strategic commercial discussions
- Translate regulatory, procurement, and ecosystem dynamics into actionable growth strategies
- Disciplinary leadership of Customer Success Managers within the vertical
- Functional steering of Program Consultants and Customer Experience teams
- Establish clear retention and expansion standards across all accounts
- Coach teams on structured qualification methodologies (e.g. MEDDPICC)
- Ensure consistent adoption of AI sales enablement tools (e.g. Outreach) and strong CRM hygiene to maintain funnel accuracy and execution efficiency
- Analyze portfolio performance, customer spend, procurement frameworks, and market signals
- Personally lead selected complex enterprise deals and strategic tenders
- Navigate multi-stakeholder institutional environments with confidence
Requirements
What you’ll need- 5+ years of consulting experience within GreenTech, AI and/or regulated industries
- Proven commercial ownership, revenue accountability, or P&L responsibility
- Experience leading complex, multi-stakeholder enterprise programs
- Strong understanding of public procurement and institutional governance structures
- Experience in SaaS, technology, or consulting-driven solution environments
- Strong analytical mindset with the ability to derive strategic decisions from data
- Executive-level communication and negotiation skills
- Experience leading cross-functional teams in matrix organizations
- Clear understanding of funnel governance, CRM discipline, and structured sales methodologies
- High ownership mentality and performance orientation
- Business-fluent German and English, spoken and written
Benefits
Comp & perks- Attractive remuneration package
- Competitive fixed salary
- Strong variable compensation component
- All necessary work equipment
- Mobility support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
revenue responsibilitymargin responsibilitypipeline transparencyforecast accuracycommercial disciplinestructured qualification methodologiesanalytical mindsetfunnel governanceCRM disciplineP&L responsibility
Soft Skills
leadershipexecutive-level communicationnegotiation skillscoachingperformance orientationownership mentalitystrategic decision-makingcross-functional team leadershipconfidence in multi-stakeholder environmentsorganizational skills