Services Delivery Manager – Channel
HP France
Business COE Manager
HP France
full-time
Posted on:
Location Type: Office
Location: Bengaluru • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
AWSJavaLinuxPythonSQLTCP/IPUnix
About the role
- Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.
- Defines the scope of work of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers.
- Provides services across standard, specialized, or complex systems, and may take on roles involving project leadership, management, sponsorship, or participation.
- Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse technical systems and processes.
- Collaborates with cross-functional teams to identify and implement process improvements and policy development, also actively engaging in their design and implementation.
- Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation.
- Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.
- Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
- Performs talent management responsibilities including recruitment, performance management, coaching and career development.
Requirements
- Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.
- Preferred Certifications: ITIL Certifications
- Knowledge & Skills: Amazon Web Services, Automation, Computer Science, Customer Relationship Management, Customer Support, Debugging, Java, Linux, Operating Systems, Product Support, Python, Root Cause Analysis, Scripting, Software As A Service (SaaS), SQL, TCP/IP, Technical Services, Technical Support, Unix, Workflow Management
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaPythonSQLLinuxUnixTCP/IPAutomationDebuggingRoot Cause AnalysisScripting
Soft skills
team managementperformance managementcoachingresource allocationprocess improvementpolicy developmentproject leadershipcollaborationcreativitymotivation
Certifications
ITIL Certifications
