HP France

Business COE Manager

HP France

full-time

Posted on:

Location Type: Office

Location: Bengaluru • 🇮🇳 India

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Job Level

SeniorLead

Tech Stack

AWSJavaLinuxPythonSQLTCP/IPUnix

About the role

  • Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.
  • Defines the scope of work of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers.
  • Provides services across standard, specialized, or complex systems, and may take on roles involving project leadership, management, sponsorship, or participation.
  • Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse technical systems and processes.
  • Collaborates with cross-functional teams to identify and implement process improvements and policy development, also actively engaging in their design and implementation.
  • Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation.
  • Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.
  • Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
  • Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Requirements

  • Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.
  • Preferred Certifications: ITIL Certifications
  • Knowledge & Skills: Amazon Web Services, Automation, Computer Science, Customer Relationship Management, Customer Support, Debugging, Java, Linux, Operating Systems, Product Support, Python, Root Cause Analysis, Scripting, Software As A Service (SaaS), SQL, TCP/IP, Technical Services, Technical Support, Unix, Workflow Management
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaPythonSQLLinuxUnixTCP/IPAutomationDebuggingRoot Cause AnalysisScripting
Soft skills
team managementperformance managementcoachingresource allocationprocess improvementpolicy developmentproject leadershipcollaborationcreativitymotivation
Certifications
ITIL Certifications