Senior Marketing Project Manager, Healthcare
TrendyMinds
Service Delivery Manager
Broadridge
full-time
Posted on:
Location Type: Office
Location: Bengaluru • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage delivery of contracted services to clients to ensure SLAs and KPIs are met or exceeded
- Maintain tight control over project schedule, risks, scope of work and budget
- Ensure operational teams and subcontractors have a clear understanding of client requirements
- Build and maintain strong client relationships and provide day-to-day client advice and support
- Promote the organization's capabilities to clients and identify sales opportunities
- Establish consistent processes for reviewing and assessing service metrics and reporting
- Lead functional teams or projects and apply specialized functional expertise to solve complex problems
Requirements
- Manages delivery of contracted services to ensure SLAs and KPIs are met
- Maintains control over project schedule, risks, scope of work and budget
- Ensures operational teams and subcontractors understand client requirements
- Builds and maintains strong client relationships; provides day-to-day client advice and support
- Promotes organization's capabilities and identifies sales opportunities
- Establishes consistent processes for reviewing and assessing service metrics & reporting
- Applies theoretical knowledge and specific functional expertise (typically gained through formal education)
- May provide guidance as a project manager and lead functional teams or projects
- Requires specialized depth and/or breadth of expertise and ability to interpret business issues
- Solves complex problems, works independently, and communicates difficult concepts
Benefits
- Collaborative, engaging, and inclusive environment
- Flexibility and accountability through hybrid working model
- Educational opportunities, including formal classes, training programs and events
- 100% virtual delivery of development programs
- Access to 8,500+ online courses through LinkedIn Learning
- Professional development opportunities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementservice deliveryrisk managementbudget managementservice metricsKPI assessmentSLA managementprocess improvementproblem solvingfunctional expertise
Soft skills
client relationship managementcommunicationleadershipindependent workadvisory skillssales opportunity identificationteam collaborationguidanceorganizational skillscomplex concept explanation
