Service Delivery Manager
Broadridge
Global Channel Programs Manager
Autodesk
full-time
Posted on:
Location Type: Office
Location: Bengaluru • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
About the role
- Lead the rollout and management of channel programs, including partner reward programs, contractual activities, and regional programs aligned with global strategies
- Manage the end-to-end process from regional requirements to communication, implementation, and ongoing support, including approval and governance
- Serve as the primary point of contact for program-related inquiries and maintain clear communication with partners and internal stakeholders
- Build and maintain trusted relationships with internal teams and partners to ensure program success
- Translate global channel objectives into regional action plans and adapt frameworks to local market dynamics
- Manage daily operations ensuring compliance, efficiency, and timely delivery of program milestones
- Serve as a subject matter expert on channel frameworks and deliver professional communication to internal and external stakeholders
- Monitor program progress and performance using data-driven insights to identify areas for improvement
- Coordinate government expertise, Due Diligence process, Specializations, and incentive eligibility
- Work closely with Sales and Customer Success teams to drive increased partner engagement and revenue growth
Requirements
- Deep knowledge of Channel Frameworks, including specialization structures, incentive models, and partner tiering
- Proven ability to manage multi-regions; Experience working with other regions or global teams
- Strong leadership and critical thinking skills to guide cross-functional teams and resolve complex issues
- Excellent communication and stakeholder management abilities
- Familiarity with compliance dashboards, partner KPIs, and performance improvement plans
- Proven work experience in program planning & execution in the IT industry
- Project management skills (incl. managing project team members)
- Good Business acumen
- Detail-oriented person
- Team player with great passion
- Ability to manage partner programs on daily basis, including briefings, contractual communications, exceptions management and rollout plans
- Demonstrated ability to proactively address issues and mitigate risk
- Strong ability to analyze and track KPIs to inform decision-making
- Ability to manage program resources effectively and ensure on-time delivery within budget
- Knowledge of the ASEAN and India market including cultural nuances, regulatory requirements, and business practices specific to those regions
- Preferred: 7+ years of experience in program management, project management, change management, or a related role within the SaaS industry
- Preferred: Bachelor’s or advanced degree in Business Administration, Project Management, or a related field
Benefits
- Salary transparency and competitive compensation package
- Base salaries
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- Comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Channel FrameworksIncentive modelsPartner tieringProgram planningProject managementKPI analysisPerformance improvementCompliance dashboardsRisk mitigationBudget management
Soft skills
LeadershipCritical thinkingCommunicationStakeholder managementDetail-orientedTeam playerBusiness acumenCross-functional collaborationProblem-solvingProactive issue resolution
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Project Management