Howden, A Chart Industries Company

Learning and Development

• Design and deliver structured development programmes for priority leadership and revenue generating roles within Retail
• Strengthen commercial and sales excellence capability through practical, performance-focused interventions
• Embed consistent leadership standards across the Retail branch network
• Identify and address critical skills gaps aligned to Retail strategy and growth priorities
• Partner with HR and Retail leaders to strengthen succession readiness for pivotal roles
• Design targeted development solutions to accelerate high-potential and critical talent populations
• Provide insight from development activity to inform talent calibration and pipeline conversations
• Create high-quality, scalable development solutions (workshops, blended pathways, coaching frameworks and practical toolkits)
• Facilitate engaging and credible sessions for all audiences
• Adapt delivery approaches to suit different audiences and business needs
• Evaluate programme effectiveness and continuously refine based on feedback and performance insight
• Ensure development initiatives align to wider Talent Development frameworks and standards
• Partner with HRBPs and senior stakeholders to proactively identify emerging capability needs
• Define success measures for development initiatives and assess impact on performance, engagement and pipeline strength
• Use data and insight to refine capability approaches and strengthen return on investment
• Maintain awareness of emerging development practices to enhance Retail offerings

Talent Development Business Partner

Product Manager

• Define and maintain the product vision, strategy, and roadmap for underwriting and rating platforms
• Partner with underwriting leadership and business stakeholders to align product direction with organizational goals
• Identify opportunities to enhance underwriting workflows, improve rating accuracy, and drive business value
• Balance competing priorities to maximize product impact and ROI
• Elicit, analyze, and document business and system requirements for new initiatives and enhancements
• Translate complex business needs into user stories, process flows, and functional requirements
• Define clear acceptance criteria to ensure alignment between business expectations and delivered solutions
• Establish and promote best practices for requirements management and documentation
• Own and prioritize the product backlog based on business value, data insights, and technical considerations
• Collaborate with Agile teams to ensure stories are well-defined, understood, and ready for development
• Lead or support Agile ceremonies including PI planning, sprint planning, backlog refinement, and retrospectives
• Track progress, manage risks, and ensure timely delivery of high-quality features
• Serve as the primary liaison between business stakeholders, underwriting teams, and technical delivery teams
• Facilitate workshops and working sessions to gather input, drive consensus, and resolve issues
• Partner with architects and engineers to ensure solutions are scalable, integrated, and aligned with enterprise standards
• Communicate product updates, priorities, and risks effectively to stakeholders and leadership
• Ensure solutions meet business needs through strong validation practices and acceptance testing
• Support and participate in User Acceptance Testing (UAT)
• Continuously refine requirements and solutions based on stakeholder feedback and outcomes
• Apply Lean, Six Sigma, or similar methodologies to streamline processes and improve efficiency
• Identify and implement improvements to underwriting processes, systems, and user experience
• Promote Agile and continuous improvement practices across teams.

Product Owner

Actuary

• design, enhance, and maintain pricing models and raters
• perform rate indications and quantify rate adequacy across programs/products
• evaluate program performance and delivering actionable data-driven insights to improve program results
• develop rates, rating plans and product strategies for new and existing programs/products
• Work closely with other senior leaders, underwriters, and external stakeholders to align actuarial practices with business objectives.
• Strengthen relationships between the actuarial team both within DUAL and with DUAL’s carrier partners.
• Lead research and development efforts in actuarial science to leverage new technologies and methodologies for improving service delivery and efficiency.
• Mentor more junior team members of the actuarial team, fostering an environment of continuous learning and professional development.

VP Actuarial, Analytics

Manager

• Ensure timely and accurate execution of cash matching, payment processing, and other technical transactions, with clear escalation protocols in place where required.
• Process IBA payment requests, complete cash matching, and reconcile accounts with markets and clients within agreed timelines.
• Forward Notices of Cancellation to relevant departments and actively drive follow-through, including escalation where necessary.
• Resolve account and reconciliation queries efficiently and accurately.
• Provide operational support for U.S. Cashiering and Treasury activities as required; including approving payments and supporting with banking relationship escalations.
• Build and maintain strong relationships with internal and external stakeholders, serving as an effective escalation point when needed; this includes supporting Private Client and Health & Benefits.
• Respond to business and customer requirements with agility, professionalism, and sound judgment, while upholding the highest ethical standards in all interactions.
• Maintain accurate, up-to-date system records and deliver accounting operations, KPI reporting, and management information.
• Use data-driven insights to steer execution priorities, identify escalation needs, and communicate effectively through clear data storytelling.
• Lead assigned initiatives and actively contribute to cross-functional projects.
• Perform account reconciliations with markets and clients, ensuring issues are identified, investigated, and resolved efficiently and accurately.
• Respond to account-related inquiries promptly and in line with defined service standards.
• Ensure compliance with company policies, procedures, and all applicable legal and regulatory requirements.
• Maintain accurate records and ensure HR and T&C documentation is current and properly authorized in line with internal processes.
• Monitor and assess regulatory and legal developments impacting IBA operations, implementing appropriate operational responses as needed.
• Stay informed of relevant legal, regulatory, and market changes affecting the role and the business.

Cash Allocation Manager

General Counsel

• Serve as a trusted second-in-command to the General Counsel
• Support U.S. retail insurance brokerage operations
• Act as a legal advisor covering both specialty and retail insurance broking lines
• Assist in developing and implementing legal policies and procedures
• Ensure compliance with federal, state, and industry-specific regulations
• Manage U.S.-based litigation and identify legal risks
• Collaborate to build and mentor the U.S. legal team

Assistant/Associate General Counsel – U.S. Retail Brokerage

Claims Specialist

• Make initial contacts with interest parties
• Handle moderate to high exposure construction defect claims involving residential and commercial projects.
• Analyze coverage and draft coverage position letters as needed
• Conduct liability investigations
• Comply with DOI regulations
• Retain and coordinate with defense counsel and experts to develop and execute agreed-upon litigation strategies, while managing plans and budgets to ensure effective case resolution
• Coordinate the retention of experts, subject to an agreed upon budget
• Establish timely indemnity and expense reserves based on an exposure analysis that is documented in the claim file, revisiting reserve adequacy on a continual basis
• Draft well written and comprehensive captioned reports to request reserve and settlement authority on higher exposure cases that outline all critical aspects of the case in preparation for roundtable presentations to the carrier partners
• Travel up to 10% to attend mediations, settlements conferences and trials on appropriate cases
• Keep current on key changes in case law and industry trends
• Assist underwriting and other business partners

Senior Casualty Claims Examiner – Construction

Account Executive

• Provide the first point of triage for all inbound enquiries
• Broking service for telephone and web sales
• Follow up enquiries and onboard new rural customers
• Develop strong relationships with clients
• Ensure transactions are conducted with full transparency

Rural Sales Executive

• Own and develop a portfolio of surety clients
• Drive new business and retention
• Provide senior technical guidance on bond placement, renewals and complex submissions
• Collaborate with clients, brokers, underwriters and internal stakeholders to shape market strategy
• Identify, target and convert new client opportunities
• Support the development of the wider team

Analyst

• Assist in evaluation of new credit opportunities
• Support financial analysis and review of financial statements
• Help build and maintain financial models
• Prepare underwriting materials and credit memos
• Conduct industry and company research
• Assist in due diligence processes
• Compile data from stakeholders and advisors
• Support monitoring of portfolio exposures
• Prepare reports and updates
• Track market developments
• Assist in structuring credit solutions
• Support term sheets and documentation
• Coordinate with internal teams
• Maintain databases and trackers
• Assist with presentations
• Provide ad hoc analytical support