Houst

Operations

• - Expand Channels: Develop and execute strategies to grow our reach across booking platforms. Oversee seamless onboarding, API integrations, and functionality.
• - Optimise Revenue: Experiment with pricing strategies to maximise nightly revenue, balancing occupancy with profitability.
• - Track Performance: Analyse metrics to identify underperformance and implement data-driven solutions.
• - Streamline Processes: Refine team workflows to enhance productivity and achieve quarterly OKRs.
• - Lead the Team: Manage and mentor a high-performing team.
• - Drive Strategic Projects: Oversee impactful initiatives that boost efficiency, revenue, and client satisfaction.
• - Harness Data: Leverage tools like Looker, Tableau, and SQL to generate actionable insights and strategic recommendations.
• - Collaborate Across Teams: Work with Product, Operations, Guest Experience, and Marketing teams to align on and execute channel strategies.

Operations Manager – Channels

Pricing Analyst

• Work hands-on to develop and implement property pricing strategies that optimise both occupancy and revenue.
• Continuously monitor property performance and recommend price adjustments based on demand, market trends, and other relevant factors.
• Utilise data to track and compare competitor pricing, ensuring that Houst’s properties remain competitive in the marketplace.
• Analyse large datasets related to property performance, including revenue, occupancy, and RevPAR.
• Interpret models and algorithms to predict trends and opportunities for pricing optimisation.
• Create detailed reports to communicate key insights to the pricing and revenue management teams.
• Collaborate with cross-functional teams to improve overall revenue management and growth.
• Identify patterns and insights that can be leveraged to maximise the return on properties for clients.
• Support decision-making processes by providing data-backed insights and recommendations.
• Conduct regular market and competitor analysis to identify emerging trends and market shifts.
• Leverage insights from data to stay ahead of market fluctuations and adjust strategies accordingly.

Sales

• Lead, coach and develop a team of 4 sales executives, creating a high-performance, high-accountability culture
• Create, launch and drive to success proactive sales campaigns to win business.
• Act as a hands-on individual contributor, personally converting opportunities and setting the standard for sales excellence
• Monitor team performance closely, using data to identify trends, spot underperformance and unlock growth opportunities
• Present sales data, insights and recommendations clearly to senior stakeholders
• Work closely with regional managers to maximise conversion, improve local market performance and align on priorities
• Ensure the team delivers an industry-leading experience for prospective Hosts from first contact through to conversion
• Build a team of subject matter experts who can confidently communicate Houst’s value proposition, product offering and market expertise
• Foster a culture where the team is hungry, motivated, energised and resilient on every call
• Keep the team focused on hitting and exceeding targets across key sales KPIs
• Ensure excellent sales hygiene and admin discipline, enabling seamless coordination with the marketing team
• Partner with marketing to improve lead handling, feedback loops, campaign quality and conversion performance
• Continuously refine sales processes, talk tracks, reporting and coaching to improve efficiency and results

Sales Team Lead

Account Executive

• Own the full partnership sales cycle from initial outreach through to negotiation and close
• Identify, research, and engage prospective franchise and business partners through outbound prospecting, market mapping, referrals, networking, and other lead generation activity
• Manage inbound partnership enquiries, qualify opportunities, and convert high-potential leads into active deals
• Build and maintain a healthy pipeline across target markets
• Lead discovery calls and commercial conversations with prospective partners, understanding their goals, business model, and growth ambitions
• Present Houst’s partnership proposition clearly and persuasively, tailoring your approach to each opportunity
• Nurture opportunities through longer or more complex sales cycles with consistent follow-up and strong relationship management
• Negotiate commercial terms and progress opportunities through to signed partnership agreements
• Maintain accurate CRM records, pipeline updates, and reporting on activity, lead quality, conversion, and sales performance
• Work closely with internal stakeholders to refine messaging, targeting, and partner acquisition strategy
• Represent Houst professionally at meetings, events, and networking opportunities where relevant

Sales Executive – Partnerships

• Expand Channels: Develop and execute strategies to grow our reach across booking platforms. Oversee seamless onboarding, API integrations, and functionality.
• Optimise Revenue: Experiment with pricing strategies to maximise nightly revenue, balancing occupancy with profitability.
• Track Performance: Analyse metrics to identify underperformance and implement data-driven solutions.
• Streamline Processes: Refine team workflows to enhance productivity and achieve quarterly OKRs.
• Lead the Team: Manage and mentor a high-performing team.
• Drive Strategic Projects: Oversee impactful initiatives that boost efficiency, revenue, and client satisfaction.
• Harness Data: Leverage tools like Looker, Tableau, and SQL to generate actionable insights and strategic recommendations.
• Collaborate Across Teams: Work with Product, Operations, Guest Experience, and Marketing teams to align on and execute channel strategies.

Operations Manager – Channels

Pricing Analyst

Sales Team Lead

Sales Executive – Partnerships

Senior Operations Manager, Channels