Houst

Operations

• Own end-to-end ops across guest experience, maintenance, supply chain, and platform performance
• Build and lead a global team of 70+ with 3 senior direct reports
• Drive operational excellence through data, systems, and scalable processes
• Boost NPS and customer satisfaction through continuous improvement
• Manage multi-currency budgets and improve cost-to-serve
• Work cross-functionally to align ops with company strategy

Head of Operations

• Own global operations strategy and execution
• Build scalable systems and processes that improve speed, cost, and quality
• Lead and grow high-performing, distributed teams
• Drive platform optimisation, dynamic pricing, and cost control
• Work closely with Product, Growth, and SLT to hit company-wide goals

Director of Operations

Support Engineer

• Act as first point of contact for tech support queries from staff, logging and prioritising requests
• Manage user access across internal systems (Google Workspace, Front CRM, Notion, HubSpot, etc.)
• Maintain accurate records of systems, permissions, and processes
• Help link up internal and external systems to improve workflows
• Support the migration to new systems (like our Sales CRM) and optimise them post-launch
• Collaborate with the Data team to improve reporting and visibility
• Handle GDPR and privacy-related enquiries
• Suggest and implement tech-based process improvements across teams

Technical Support – Systems Administrator

Full-stack Engineer

• Guide technical strategy and keep Houst’s platform reliable, secure, and scalable
• Lead development of scalable web apps using Python 3, React, React Native, Flask, and SQLAlchemy
• Design, implement, and optimise RESTful APIs to power platform functionality
• Set coding standards through CI, peer reviews, and automated testing
• Mentor junior developers and build a culture of learning and technical excellence
• Optimise and maintain databases (PostgreSQL, Redis)
• Collaborate with Product, Ops, Growth, and CS teams to shape new features
• Champion automation to improve scalability and efficiency
• Refine deployment pipelines to ensure smooth, stable releases
• Monitor tech trends and apply improvements to Houst’s platform

Tech Lead

Data Analyst

• Build and maintain Looker dashboards that support Finance, Operations, and Commercial teams
• Ensure the core data model is accurate, accessible, and easy to consume
• Create and maintain production assets that support long-term BI strategy
• Train and support business users on Looker and data interpretation
• Monitor and support the modern data stack (Fivetran, BigQuery, Looker)
• Write and optimise SQL queries in BigQuery to turn raw data into clear, accurate models
• Analyse large datasets (property performance, occupancy, revenue, RevPAR)
• Support ad-hoc analysis and business questions (A/B testing, churn, etc.)
• Provide insights that support cross-functional teams and partner with leadership for strategic reports
• Collaborate with Pricing Analyst to monitor property performance and market trends and identify revenue opportunities
• Improve data documentation and metric definitions, ensure consistent dataset cleaning, and make reporting faster and more reliable

• Lead Houst’s end-to-end operations across markets, functions, and time zones
• Sit on the SLT and own operational performance, balancing strategic thinking with practical execution
• Lead 70+ people globally and manage three senior function leads
• Shape how operations scale in a tech-driven, cost-efficient way
• Build systems and processes across property maintenance, guest experience, pricing, and platform performance
• Drive platform optimisation, dynamic pricing, and cost control
• Work closely with Product, Growth, and SLT to hit company-wide goals

• Lead global ops strategy and execution across multiple countries and functions
• Part of the SLT, responsible for performance, process, and people, driving impact at scale
• Own end-to-end ops across guest experience, maintenance, supply chain, and platform performance
• Build and lead a global team of 70+ with 3 senior direct reports
• Drive operational excellence through data, systems, and scalable processes
• Boost NPS and customer satisfaction through continuous improvement
• Manage multi-currency budgets and improve cost-to-serve
• Work cross-functionally to align ops with company strategy

Financial Planning and Analysis

• Report to the Financial Controller
• Prepare and analyse monthly management accounts
• Assist with month-end close, reconciliations, and consolidations across multiple entities
• Deliver variance analysis and insights to support decision-making
• Ensure financial accuracy across P&L, balance sheet and cash flow
• Oversee daily AP/AR activities and customer/supplier reconciliations
• Support cash flow forecasting, payment runs, and bank reconciliations
• Work closely with internal teams to resolve issues and maintain smooth operations
• Support budgeting and forecasting processes in collaboration with the FP&A function
• Monitor departmental spend and highlight areas of concern or opportunity
• Provide financial insights to various departments to support performance and cost control
• Ensure compliance with IFRS, GAAP and local tax requirements
• Maintain internal controls and support audit readiness
• Identify and implement process improvements and automation opportunities
• Work UK working hours (10:00–19:00 SAST during BST, 11:00–20:00 SAST during GMT)
• Hybrid role based in Cape Town (2–3 days in-office)

Junior Finance Manager

• Houst is the world’s largest short-let property management service. Founded in London in 2015, we now manage over 2,000 properties across 19 cities worldwide, from Dubai to Sydney, and Edinburgh to Cape Town. We handle every step of the hosting process, from creating listings on platforms like Airbnb and Booking.com, to guest support, smart pricing, and property maintenance.
• Behind the scenes, our tech team builds the tools that keep this all running smoothly: from listing automation and 24/7 guest comms to pricing engines and integrations with third-party platforms. We’re scaling fast and need strong technical leadership to push our platform to the next level.
• We’re looking for a Senior Software Developer / Team Lead to guide our tech team, shape our technical strategy, and keep our platform reliable, secure, and scalable. You’ll work across the stack, mentor developers, and collaborate with product and business teams to deliver real impact.
• Lead development of scalable web apps using Python 3, React, React Native, Flask, and SQLAlchemy
• Design, implement, and optimise RESTful APIs to power platform functionality
• Set coding standards through CI, peer reviews, and automated testing
• Mentor junior developers and build a culture of learning and technical excellence
• Optimise and maintain databases (PostgreSQL, Redis)
• Collaborate with cross-functional teams (Product, Ops, Growth, CS) to shape new features
• Champion automation to improve scalability and efficiency
• Refine deployment pipelines to ensure smooth, stable releases
• Stay ahead of tech trends and apply them to improve Houst’s platform