Houst

Operations

• Lead, coach and develop a team responsible for channel operations and marketplace performance.
• Set clear objectives, monitor performance and create a high-performing, data-driven culture.
• Prioritise work across the team to ensure operational excellence and delivery against business goals.
• Develop and execute pricing strategies that maximise revenue while balancing occupancy, profitability and host returns.
• Design, implement and evaluate pricing experiments to identify opportunities for commercial growth.
• Monitor revenue performance across channels and recommend improvements based on data and market trends.
• Own relationships with online travel agencies and booking platforms.
• Drive expansion across distribution channels, ensuring seamless onboarding, integrations and ongoing optimisation.
• Identify opportunities to improve channel performance, visibility and conversion.
• Analyse operational and commercial data to identify trends, risks and opportunities.
• Build and interpret dashboards using SQL and BI tools such as Looker or Tableau.
• Translate complex data into clear recommendations for senior stakeholders.
• Define KPIs and measure the success of strategic initiatives.
• Lead cross-functional initiatives that improve operational efficiency, scalability and commercial performance.
• Work closely with Product and Engineering to prioritise system improvements and integrations.
• Identify process improvements that enhance both internal operations and customer outcomes.

Operations Manager

• Listing Management: Take charge of the creation, updating, and maintenance of listings across multiple booking platforms, ensuring accuracy and appeal.
• Quality Assurance: Uphold the highest standards by conducting thorough reviews of all listings, ensuring consistency and excellence in every detail.
• Internal Collaboration: Act as a bridge between the Channels team and other departments, facilitating smooth communication and coordination.
• Data Analysis: Use tools like Excel or Google Sheets to analyse listing and revenue performance, presenting actionable insights to improve outcomes.
• Problem Solving: Proactively identify issues, troubleshoot platform challenges, and implement solutions to improve efficiency.
• Operational Excellence: Refine team workflows, ensure timely delivery of tasks, and contribute to quarterly objectives.

Channel Operations Associate

• - Expand Channels: Develop and execute strategies to grow our reach across booking platforms. Oversee seamless onboarding, API integrations, and functionality.
• - Optimise Revenue: Experiment with pricing strategies to maximise nightly revenue, balancing occupancy with profitability.
• - Track Performance: Analyse metrics to identify underperformance and implement data-driven solutions.
• - Streamline Processes: Refine team workflows to enhance productivity and achieve quarterly OKRs.
• - Lead the Team: Manage and mentor a high-performing team.
• - Drive Strategic Projects: Oversee impactful initiatives that boost efficiency, revenue, and client satisfaction.
• - Harness Data: Leverage tools like Looker, Tableau, and SQL to generate actionable insights and strategic recommendations.
• - Collaborate Across Teams: Work with Product, Operations, Guest Experience, and Marketing teams to align on and execute channel strategies.

Operations Manager – Channels

Pricing Analyst

• Work hands-on to develop and implement property pricing strategies that optimise both occupancy and revenue.
• Continuously monitor property performance and recommend price adjustments based on demand, market trends, and other relevant factors.
• Utilise data to track and compare competitor pricing, ensuring that Houst’s properties remain competitive in the marketplace.
• Analyse large datasets related to property performance, including revenue, occupancy, and RevPAR.
• Interpret models and algorithms to predict trends and opportunities for pricing optimisation.
• Create detailed reports to communicate key insights to the pricing and revenue management teams.
• Collaborate with cross-functional teams to improve overall revenue management and growth.
• Identify patterns and insights that can be leveraged to maximise the return on properties for clients.
• Support decision-making processes by providing data-backed insights and recommendations.
• Conduct regular market and competitor analysis to identify emerging trends and market shifts.
• Leverage insights from data to stay ahead of market fluctuations and adjust strategies accordingly.