Hourglass Cosmetics

Art Director

• Lead the Global 3D VM/SD Design team with multiple direct reports across Global HQ and regional offices.
• Work closely with SVP Global Brand Image, VM & SD on global design evolution and strategic visual merchandising initiatives. 3D render concepts for review and approval.
• Oversee conceptual design development and ensure seamless and holistic integration of visual merchandising initiatives within architectural concepts.
• Help define future design and merchandising initiatives to support evolving needs of the brand.
• Create 3D renderings of architectural design and visual merchandising proposals for review and approval. Iterate design options as required to meet project objectives and planned budgets.
• Own the review and approval process for projects designed locally by regions and external partners. Responsible for communication and project management to ensure concepts are approved by SVP and are consistent with brand standards from preliminary submission to final shop drawings and execution.
• Present and clarify complex aspects of designs to regional partners with the goal of shared understanding and solid alignment. Communicate concisely to review issues and design solutions with regional teams and external vendors.
• Evaluate success of store designs and new merchandising displays.
• Drive the development of scalable design guidelines and help to establish and enforce global brand standards.
• Review project briefs to ensure retailer guidelines, budgets, and commercial objectives are clear.
• Lead weekly reporting on status of projects. Actively communicate project risk.
• Have a clear understanding of global project budgets and ensure designs fit within cost parameters. Work closely with regional partners and vendors to value engineer designs when needed.
• Review vendor technical drawings, construction documents and manage the prototype approval process for final production sign-off. Must be familiar with and capable of redlining technical drawings and DD sets from a variety of internal and external global teams.
• Work collaboratively with global VM/SD colleagues to drive process improvement, achieve best practices and standardization across regions. Identify opportunities to improve communication and project workflow.
• Collaborate with the 2D Director VM/SD to optimize the visual selection and final asset delivery process for new SIS doors, identifying opportunities to streamline workflows and improve efficiency in the selection and approval stages.
• Ensure design team is clearly communicating product display requirements for new store openings and secondary projects to support timely execution. Drive process improvement between design and operations team to enhance efficiency and accelerate speed to market.
• Continuously assess internal design team capacity in relation to workload and available external support. Proactively build and maintain a network of external design partners to ensure project demands are met efficiently and effectively when additional resources are required.
• Collaborate with the Director of Brand Event Design to identify synergies between global event experiences and permanent retail environments, ensuring a cohesive and impactful brand expression across all touchpoints.

Senior Design Director, Visual Merchandising – Store Design

Data Analyst

• Own and oversee the global demand planning function, driving top-down and bottom-up forecasting processes across all markets, channels, and categories.
• Set the long-term forecasting roadmap, aligning demand planning with overall business objectives and product innovation strategies.
• Present forecast insights, risks, and strategic recommendations to senior leadership and executive teams on a regular cadence. Able to translate data into clear narratives for leadership.
• Lead a team that manages Hourglass’ retail sales data globally
• Lead development of global SKU-level demand forecasts using retail/wholesale data, historical performance, market trends, and promotional calendars.
• Identify risks and opportunities through data analysis; provide recommendations to Sales, Marketing, Finance, and Supply Chain to influence planning decisions. Ability to manage cross-functional influence and push back diplomatically on overly optimistic assumptions.
• Oversee planning of new product launches and promotional events, ensuring accurate, timely forecasts and post-launch performance analysis. Experience forecasting zero-history SKUs and ability to manage social buzz vs sustainable demand. Provide structure post-launch reviews.
• Partner with global and regional commercial teams to improve forecast accuracy, enhance responsiveness, and mitigate supply risk.
• Define and implement forecasting tools, KPIs, dashboards, and analytics infrastructure to continuously improve demand planning accuracy and efficiency. Continue to develop dashboards and analytical capability to answer key questions in the business and provide stakeholders with clear performance views
• Lead or support system enhancements and planning tool upgrades (e.g., Oracle Planning Cloud, Oracle).
• Manage, track, and approve gratis/stock impact requests to support inventory merchandise strategy for newness, events, and promotions.
• Produce and analyze ad-hoc and/or ongoing reporting as needed.
• Build, mentor, and lead a team of demand planners. Ensure team capabilities keep pace with business complexity and growth through training, talent development, and process optimization. Provide calm leadership in ambiguous times.
• Additional projects and tasks as needed

Senior Director, Demand Planning and Data Analytics

Growth Marketing

• Support the end-to-end execution of global media campaigns, including planning, launch, optimization, and performance reporting across multiple channels and regions.
• Own the creative trafficking and QA process, ensuring assets are delivered, launched on time, and aligned with platform and brand best practices.
• Analyze campaign performance to surface key insights, learnings, and optimization opportunities across creative, audience, and placement strategies.
• Coordinate day-to-day communications with media agency and external partners to support campaign execution, timelines, and deliverables.
• Partner closely with the Creative team to inform and evolve evergreen and key product launch content strategies, translating performance insights into actionable creative feedback.
• Assist in tracking budgets, monthly billing, and purchase orders, helping maintain financial accuracy.
• Collaborate with agency partners and cross-functional stakeholders to ensure seamless campaign execution and alignment.
• Support the development of A/B testing roadmaps, identifying opportunities to test formats, messaging, hooks, and visual variations.

Assistant Manager, Growth Marketing

Product Marketing

• Support the end-to-end product roadmap—including new launches, regional exclusives, and sampling programs—ensuring all initiatives align with overall brand strategy.
• Lead the product strategy timeline and workflow, driving weekly cross functional Product Marketing meetings with Product Development and Packaging.
• Stay ahead of market trends and category innovations, bringing forward insights that shape the innovation pipeline and long-term product vision.
• Analyze product and category performance against goals using POS and NPD/Circana data; develop tracking tools and dashboards to identify white space opportunities and optimize the existing portfolio.
• Oversee product testing needs from concept through naming and claims development in partnership with Product Development.
• Lead the Claims Review Process as the primary Product Marketing liaison with Unilever Regulatory & Claims, managing all testing requirements from concept to final approval.
• Support the Sr. Director in overseeing the clinical and consumer claims budget across all categories each season, ensuring spend aligns with product viability requirements and overall approval criteria.
• Serve as a key strategic partner to Product Development, with a focus on Core Franchises, brand purpose, and new product development.
• Facilitate category review sessions and guide Product Brief development to ensure alignment of product strategy across all categories.
• Oversee the development and delivery of new product launch concepts to senior leadership in partnership with Product Development.
• Conduct competitive pricing analyses and synthesize insights from Ecommerce, International, Retail, and Sales to support global pricing strategy.
• Support the creation and rollout of seasonal color story concepts and HG.com exclusives to ensure cohesive, on-brand storytelling.
• Drive insight led brainstorms with Brand Marketing to fuel ideation for new launches and core franchise growth.
• Partner with the Copy team to develop all product related communication, including product stories, naming architecture, packaging copy, benefits, and claims.
• Manage the creation and distribution of MPF documents to align 360 go to market teams on key product messaging.
• Track and evaluate product launches and overall portfolio performance, identifying learnings to inform future strategy.
• Act as a key marketing partner to International, Sales, and Visual Merchandising on assortment planning, ensuring global alignment while supporting regional needs.
• Oversee creation of Launch Bulletins, press sample allocations, and distribution lists.
• Support development of retailers and B2B marketing presentations and collateral.
• Assist Product Development with consumer surveys, interviews, and testing protocols to inform category strategy, uncover performance insights, and strengthen product positioning.

Senior Manager, Product Marketing

Customer Support

• Provide personalized beauty guidance, shade matching and product recommendations, leveraging your makeup artistry expertise.
• Deliver memorable VIP-level customer experiences, focusing on loyalty, retention, and creating a sense of exclusivity for each customer.
• Manage customer inquiries and resolve issues promptly via email and live chat through Gorgias.
• Maintain accurate records of interactions and escalate complex cases when necessary.
• Collaborate with internal teams to ensure seamless fulfillment and customer satisfaction.
• Uphold the Hourglass brand voice and tone in all communications, ensuring every interaction feels elevated and bespoke.

Senior Design Director, Visual Merchandising – Store Design

Senior Director, Demand Planning and Data Analytics

Assistant Manager, Growth Marketing

Senior Manager, Product Marketing

Temporary Customer Service Agent