Hostaway

Account Manager

• Affiliate Partnerships: Lead and manage Hostaway’s Affiliate partner programs.
• Own acquisition, onboarding, performance tracking, and relationship development with affiliate partners.
• Collaborate with partners to develop partner incentives, marketing programs and key success metrics.
• Collaborate with Sales and RevOps on program workflows and key data tracking.
• Coordinate with Marketing for promotional support, landing pages, and partner content.
• Monitor and report on partner performance, lead quality, and revenue contribution.
• Collaborate with internal teams to ensure seamless payout, attribution, and partner experience.
• Maintain program documentation and update program details as needed.
• Travel may be required.
• Cross-Functional Support & Process Optimization: Work closely with RevOps to streamline partner onboarding, workflows, and data tracking.
• Coordinate with Marketing on co-branded initiatives when relevant.
• Ensure partner-facing materials and FAQs are kept up-to-date.
• Own and manage anything else related to the Affiliate Program as the program evolves and matures.
• Maintain close feedback loops with Product and Engineering on customer feedback.

Affiliate Partner Manager

SEO Marketing

• Drive organic pipeline and ARR targets by owning the global organic growth strategy (SEO, AEO, GEO).
• Develop and implement playbooks and guidelines for AI-answer inclusion, structured knowledge, and citation programs.
• Define and prioritize company-level organic topics, themes, and regional strategies (NAM, EMEA, ROW).
• Maintain a transparent backlog, manage PR strategy, and collaborate with cross-functional teams to align organic efforts with business goals.
• Set technical north stars and KPIs for web performance, crawl/indexation, schema, and internal linking, ensuring robust measurement and log-file analysis.
• Lead the creation and execution of SEO technical specs and roadmaps, collaborating with WebDev on release planning, prioritization, and technical experimentation.
• Set and approve content themes, objectives, and sequencing to align with topical authority and brand visibility goals, ensuring the content calendar supports top prompts and organic keyword search for improved presence in LLMs and top-of-funnel growth.
• Establish content frameworks and acceptance criteria (including E-E-A-T and localization), and greenlight programmatic templates to ensure high-quality, answer-ready, and regionally relevant content.

Director of SEO

Full-stack Engineer

• Build and improve full-stack features (PHP backend, React frontend) to enhance customer experience.
• Deliver quick, high-quality fixes for urgent issues.
• Lead initiatives like platform localization, design system migration, and customizable notifications.
• Collaborate with Product, Support, and other teams to identify and resolve friction points.
• Automate workflows to reduce support load and empower users.
• Contribute to technical discussions and raise engineering standards.
• Own projects end-to-end, collaborating across teams to identify and resolve friction points.
• Deliver rapid fixes and long-term enhancements that make a visible difference for our users.

Fullstack Engineer - Customer Delight

Customer Success Manager

• Manage relationships with our largest enterprise customers in the US and Canada, serving as their primary point of contact.
• Build deep customer partnerships by understanding clients’ business processes and demonstrating how our platform delivers value.
• Drive renewals and proactively manage the commercial health of your accounts, including forecasting upsells, downsells, and churn risk.
• Lead commercial conversations with confidence, identifying growth opportunities and negotiating terms to mutual success.
• Develop rapport and trust with executive and operational stakeholders by meeting clients in person and serving as a consultative partner.
• Own a defined book of business and maintain a strong command of customer-specific strategies, goals, and use cases.
• Identify additional solutions or integrations — both internal and external — that can help clients achieve their objectives.

Enterprise Customer Success Manager

Product Manager

• Hostaway is a SaaS startup transforming the vacation rental industry; Hostaway AI streamlines routine work, elevates decisions with insights, and simplifies complex tasks.
• Senior Product Manager, AI will define and execute the AI product strategy to serve property managers, owners, and cleaners, partnering with engineering, design, and marketing.
• Drive outcomes and own results on a multi-million dollar business line; develop and implement Hostaway AI vision, strategy, and roadmap into rapidly shippable projects.
• Collect and analyze customer, stakeholder, and team feedback to shape requirements, features, and end products; be directly involved in user research.
• Work with senior management to create product plans and roadmaps based on customer interaction and aggregate feedback.
• Partner with sales, customer success, and engineering to ship features; ensure products and releases are launched correctly and on schedule.
• Define and analyze metrics that determine success; make creative recommendations to expand the product base and vision and actively seek opportunities to innovate.

Senior Product Manager, AI

• Own the post-sale commercial relationship with assigned customers, focusing on driving Net Revenue Retention (NRR) through add-on adoption, upsells, and renewals.
• Proactively engage with accounts to uncover opportunities, increase product adoption, and ensure long-term customer value.
• High-volume outreach and disciplined pipeline management with 80–100 targeted outbound calls/day.
• Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales.
• Serve as the primary commercial contact building executive and operational relationships.
• Manage a portfolio of existing U.S. & Canadian customers to drive adoption, expansion, and retention.
• Lead structured add-on campaigns for Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
• Follow up on marketing leads and self-service activations to convert into ARR.
• Maintain accurate Salesforce pipeline hygiene with clear next steps, close dates, and deal values.
• Overcome objections with value-based selling and competitive positioning.
• Ensure contracts and addenda for upsells are executed in compliance with company policies.

Accounting Manager

• Hostaway powers the future of short-term rental property management.
• Our platform helps property managers scale their operations, delight guests, and grow revenue with innovative technology tailored to the vacation rental industry
• As a Staff Product Manager for Trust Accounting, you'll play a key role in shaping the future of how property managers handle financial compliance and accounting workflows.