Hopper

Account Manager

• Cultivate and manage relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
• Lead the development and launch of new fintech products for airlines.
• Work with airlines to improve and grow existing fintech products.
• Lead product implementations and delivery for diverse accounts.
• Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions.
• Work closely with internal teams (engineering, design, marketing, and customer success) to deliver seamless product experiences.
• Stay up-to-date with trends in the fintech and travel industries to anticipate market shifts and identify new opportunities for innovation.

Account Lead – Fintech Ancillaries

QA Engineer

• Cultivate and manage relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
• Lead the development and launch of new fintech products for airlines. This includes driving product vision, collaborating with internal teams, and ensuring alignment with airline partners’ goals and success metrics.
• Work with airlines to improve and grow existing fintech products, ensuring they meet evolving business needs and maximize ancillary revenue opportunities.
• Lead product implementations and delivery for diverse accounts, including project and stakeholder management, maintaining documentation, executing user acceptance testing and issue triaging.
• Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.
• Work closely with internal teams (engineering, design, marketing, and customer success) to deliver seamless product experiences.
• Stay up-to-date with trends in the fintech and travel industries to anticipate market shifts and identify new opportunities for innovation.

• Build & Manage Strategic Partnerships: Cultivate and manage relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
• Product Development: Lead the development and launch of new fintech products for airlines. This includes driving product vision, collaborating with internal teams, and ensuring alignment with airline partners’ goals and success metrics.
• Optimize Existing Solutions: Work with airlines to improve and grow existing fintech products, ensuring they meet evolving business needs and maximize ancillary revenue opportunities.
• Product Implementations: Lead product implementations and delivery for diverse accounts, including project and stakeholder management, maintaining documentation, executing user acceptance testing and issue triaging.
• Data-Driven Insights: Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.
• Cross-Functional Collaboration: Work closely with internal teams (engineering, design, marketing, and customer success) to deliver seamless product experiences.
• Market Intelligence: Stay up-to-date with trends in the fintech and travel industries to anticipate market shifts and identify new opportunities for innovation.

Controller

• Own technical accounting research and memo drafting across ASC 470 (convertible notes, warrants), ASC 606, ASC 842, SBC, new product accounting, and complex equity and financing transactions
• Lead end-to-end global audit management across all entities, serving as the primary external auditor liaison
• Design and implement the internal controls framework and drive SOX readiness
• Oversee the quality and GAAP compliance of the month-end close, identify gaps and exceptions, and hold the accounting operations team to a high standard
• Manage multi-entity, multi-currency consolidation, intercompany reconciliations, and transfer pricing compliance
• Map data flows from the warehouse into NetSuite, identify gaps, and collaborate with Engineering to automate the close
• Build and automate the reconciliation framework that bridges management and GAAP figures
• Deploy AI tools across the accounting function to eliminate manual work
• Oversee the accounting, AP, AR, and cash operations teams

Assistant Controller

Backend Engineer

• Execute end-to-end technical integrations with external lodgings, cars and GDS partners while navigating complex communication protocols and distributed data schemas.
• Write clean, performant code in Scala or other JVM languages to maintain, evolve, and uphold rigorous engineering standards for mission-critical lodging services.
• Explore and troubleshoot existing complex codebases to deep-dive into infrastructure and resolve production issues in a distributed system environment.
• Partner with Product Managers and Operations to decompose business requirements into technical tasks and estimate delivery timelines.
• Take full ownership of the development lifecycle for new product features, from initial technical implementation and testing to production deployment.
• Contribute to the design of highly resilient, low-latency services to ensure a seamless booking experience for customers under high load.
• Participate in thorough code reviews and identify opportunities to optimize scalability, performance, and system health.

Senior Backend Engineer – Lodging and Cars

Accounting Manager

• Run the full monthly partner billing cycle — gathering partner-specific inputs, generating reports using existing tooling, and coordinating internal review and approval through to close.
• Own partner-facing communication, including reviewing and sending billing emails, and responding to partner inquiries directly.
• Triage and investigate data discrepancies, resolving what you can independently and escalating pipeline issues with clear documentation.
• Create, issue, and track partner invoices in NetSuite, match POs to invoices, and confirm remittances are received and applied.
• Complete vendor and customer setup for new partner onboarding, including collecting required documentation, tax forms, and banking details.
• Support month-end close through account reconciliations and journal entry preparation.
• Maintain process documentation and assist with external audit requests as needed.
• Take on ad hoc accounting and finance operations projects as they come up.

Accounting Operations – 6 Month Contract

Platform Engineer

• Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows
• Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web
• Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency
• Integrate with external systems  telephony, CRM, identity, booking platforms  to support internal use cases and partner deployments
• Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration
• Contribute to architectural decisions, code reviews, and reliability improvements that raise the bar for the broader team
• Analyse system performance and user behaviour to identify opportunities for automation, optimisation, and cost reduction

Senior Software Engineer – Customer Experience Platform

• Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows
• Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web
• Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency
• Integrate with external systems — telephony, CRM, identity, booking platforms — to support internal use cases and partner deployments
• Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration
• Contribute to architectural decisions, code reviews, and reliability improvements that raise the bar for the broader team
• Analyse system performance and user behaviour to identify opportunities for automation, optimisation, and cost reduction

• Identify and execute improvements to the codebase that make it easier for both humans and AI agents to move fast and ship safely.
• Work with a group of senior engineers in a low-process environment powered by trust and autonomy.
• Drive decisions and consensus asynchronously with thoughtful documentation and specs.
• Own features end-to-end — from the backend systems to the partner-facing surface. You'll primarily work on the backend, but expect to use AI tooling to move across the stack as needed. We care that you can ship a complete feature, not that you can write production-grade React from memory.
• Architect scalable solutions and foundational patterns that let us efficiently launch new partner experiences.
• Work directly with PMs and business partners to define and refine our roadmap. Your voice and technical vision matter.
• Collaborate with a diverse group of people, giving and receiving feedback for growth.

Staff Backend Software Engineer

• Identify and execute improvements to codebase for human and AI agent speed
• Collaborate with senior engineers in a low-process environment
• Own features end-to-end, primarily focusing on backend development
• Architect scalable solutions for new partner experiences
• Collaborate with PMs and business partners to define project roadmap