Hood Container Corporation

Account Executive

• Actively seek new clients in addition to closing prospective business maintaining these various sales cycles in parallel.
• Qualify prospect opportunities and align with Sales Manager & General Manager on viability.
• Build relationships with and gain the trust of your customers to understand their needs and strategically work toward a solution to resolve their challenges.
• Continuously learn new techniques by establishing and expanding your knowledge on paper / packaging solutions and the corrugated industry.
• Meet or exceed your monthly, quarterly, and annual sales goals as determined by sales budget & forecasts.
• Proactively communicate sales pipeline by leverage technology, e.g. Microsoft Office 365 and Customer Relation Management (CRM &ndash; Sales Force)
• Consult with management to understand operational needs and provide market feedback in relation to product types, pricing, and/or other customer solutions.
• Work with a sense of urgency to address customer concerns & provide creative solutions to meet the needs of internal & external customers.
• Collaborate with Production, Customer Service, Design & Accounting to efficiently generate quotes, order tooling, coordinate trials, set up credit, manage orders, and resolve customer concerns.

Account Executive – Corrugated Box Sales

Customer Support

• Maintain Customer Accounts
• Take customer orders either directly from customers or from sales representatives.
• Use software to provide order estimates, enter orders, maintain order back log, and customer product inventory.
• Handle customer/salesmen inquiries, questions, and complaints; provide timely follow-up.
• Maintain positive customer, vendor, and coworker relationships.
• Assist all departments in the successful completion of customer orders.
• Use Microsoft Office products such as Word, Excel, and Outlook to communicate order status, relay messages, etc.
• Sales order entry
• Expediting orders
• Maintain inventory levels; minimum and maximums
• Problem solve; customers issues and internal issues
• Order process review
• Administration functions; e-mail, letters, etc.
• Credit verification when prompted by the system
• Detail oriented, ability to multi-task
• Assist with shipping issues
• Must develop an understanding of our manufacturing processes and machine limitations
• Other tasks assigned.

Customer Service – Manufacturing

• Serve as the primary point of contact between our company and our valued customers
• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
• Assist customers with product information, order placement, order status updates, and issue resolution
• Coordinate with internal departments such as production, quality control, and logistics to ensure accurate and timely order fulfillment
• Document all customer interactions and transactions accurately in the customer relationship management (CRM) system
• Identify and escalate complex issues to the appropriate teams while following up to ensure resolution
• Provide feedback to management regarding recurring customer concerns and potential product improvements
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information
• Support the implementation of customer service policies and procedures to enhance service quality

Customer Service, Multiple Account Representative

Software Engineer

• Assist Senior Engineers with daily tasks and projects
• Provide technical assistance to operations personnel
• Perform safety assessments and audits of lock-out procedures
• Perform root cause failure analysis on issues within the process
• Assist process controls personnel with the tuning of DCS (Delta-V) loops
• Foster continuous improvement through data-driven process improvement decisions
• Provide statistical analysis of process conditions and their impact on profitability, quality, and runnability
• Assist in debottlenecking efforts and capital project justification and scope determination

Engineering Co-op, Paid Internship

Designer

• Utilize Artios CAD to design all forms of POP displays, graphic packaging, and industrial packaging
• Understand and interpret documents such as packaging design specifications, operating instructions including training and procedure manuals
• Create mock-ups/samples for customer approval and validation including providing layouts for CAD lines and print positioning as required
• Approve cutting dies and generate corresponding mylars for production
• Develop distribution and in-store setup instruction sheets for displays and retail packaging to support client education
• Maintain process of recording, specifications, and revisions to provide accuracy.
• Accompany Sales and creative teams on design-related meetings and presentations as needed
• Maintain supplies as needed for job functions: mock-ups, mylars, samples, etc.
• Ensure design outputs and creative execution meet manufacturing specifications and budgets

Account Executive – Corrugated Box Sales

Customer Service – Manufacturing

Customer Service, Multiple Account Representative

Engineering Co-op, Paid Internship

Senior Structural Designer – Corrugated Packaging