Hood Container Corporation

Customer Support

• Serve as the primary point of contact between our company and our valued customers
• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
• Assist customers with product information, order placement, order status updates, and issue resolution
• Coordinate with internal departments such as production, quality control, and logistics to ensure accurate and timely order fulfillment
• Document all customer interactions and transactions accurately in the customer relationship management (CRM) system
• Identify and escalate complex issues to the appropriate teams while following up to ensure resolution
• Provide feedback to management regarding recurring customer concerns and potential product improvements
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information
• Support the implementation of customer service policies and procedures to enhance service quality

Customer Service, Multiple Account Representative

Software Engineer

• Assist Senior Engineers with daily tasks and projects
• Provide technical assistance to operations personnel
• Perform safety assessments and audits of lock-out procedures
• Perform root cause failure analysis on issues within the process
• Assist process controls personnel with the tuning of DCS (Delta-V) loops
• Foster continuous improvement through data-driven process improvement decisions
• Provide statistical analysis of process conditions and their impact on profitability, quality, and runnability
• Assist in debottlenecking efforts and capital project justification and scope determination

Engineering Co-op, Paid Internship

Designer

• Utilize Artios CAD to design all forms of POP displays, graphic packaging, and industrial packaging
• Understand and interpret documents such as packaging design specifications, operating instructions including training and procedure manuals
• Create mock-ups/samples for customer approval and validation including providing layouts for CAD lines and print positioning as required
• Approve cutting dies and generate corresponding mylars for production
• Develop distribution and in-store setup instruction sheets for displays and retail packaging to support client education
• Maintain process of recording, specifications, and revisions to provide accuracy.
• Accompany Sales and creative teams on design-related meetings and presentations as needed
• Maintain supplies as needed for job functions: mock-ups, mylars, samples, etc.
• Ensure design outputs and creative execution meet manufacturing specifications and budgets

Senior Structural Designer – Corrugated Packaging

Manager

• This role serves as the plant authority for Quality Management Systems, Food Safety, and Continuous Improvement.
• Own the end-to-end Quality Management System, including system architecture, documentation, governance, performance metrics, and continuous improvement.
• Lead SQF certification strategy and execution.
• Maintain and elevate AIB Food Safety certification.
• Design and deploy ISO 9001-aligned processes.
• Serve as the primary audit authority.
• Establish and enforce CAPA rigor.
• Translate audit findings and operational data into executive-level insights and improvement priorities.
• Lead plant-wide continuous improvement strategy.

Continuous Improvement Manager

• Embrace and promote Hood Container's Culture through our Guiding Principles & Leadership Characteristics to leverage servant leadership to ultimately enhance customer satisfaction.
• Value safety as a top priority and work closely with the safety department to enhance current safety protocols and procedures.
• Lead and engage the entire operation of the plant, including safety, quality, production, maintenance, shipping & receiving.
• Develop and execute operational strategies by working with all levels of the organization to ensure company goals in safety, quality, productivity, customer service, and cost are met.
• Set/adjust plant priorities and make decisions to meet fast-paced and dynamic business and customer demands.
• Provide guidance and partner with managers on staffing, training, employee relations, and performance management to develop salaried and hourly team members.
• Continuously keep up to date on current organizational and industry knowledge/practices and provide technical guidance for the converting and shipping operations.
• Manage the P&L to control manufacturing and conversion costs within budgetary limits to ensure profitable long-term growth.

Plant Manager – Corrugated Converting

• Utilize design skills to support corrugated converting operation
• Create packaging designs, prototypes, and samples
• Approve cutting dies and generate mylars for production
• Maintain supplies for job functions: mock-ups, mylars, samples, etc.
• Design forms of POP displays, graphic packaging, and industrial packaging
• Develop distribution and in-store setup instruction sheets
• Document quality problems and verify implementation of solutions
• Collaborate with sales and creative teams for presentations

Customer Service, Multiple Account Representative

Engineering Co-op, Paid Internship

Senior Structural Designer – Corrugated Packaging

Continuous Improvement Manager

Plant Manager – Corrugated Converting

Corrugated Packaging Designer