Account Executive – Sales Service Representative, Corrugated Packaging

Hood Container Corporation

Sales Service Representative managing customer accounts and supporting sales team in the corrugated packaging industry. Ensuring order accuracy and exceptional service delivery.

Posted 5/30/2026full-timeSumter • South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary internal contact for assigned customer accounts
Process customer orders accurately through the ERP system, verifying pricing, specifications, and delivery dates in partnership with customer service
Communicate order status, changes, and delivery schedules to customers and internal departments
Coordinate with production scheduling, shipping, and design teams to ensure timely fulfillment of orders
Prepare and maintain sales reports, order tracking logs, and customer documentation as needed
Support sales team with quotes, sample requests, customer inquiries, and prospect research
Manage complaint resolution, credits, and returns in coordination with the quality and production teams
Monitor inventory levels and collaborate with planning teams to manage repeat or blanket orders
Identify opportunities to improve customer satisfaction, efficiency, and profitability
Participate in continuous improvement initiatives related to order flow, customer communication, and data accuracy

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Business, Supply Chain, or related field preferred
2+ years of customer service or inside sales experience in manufacturing, packaging, or corrugated industry strongly preferred
Knowledge of corrugated packaging terminology, converting processes, and design specifications a plus
Strong computer skills, including proficiency with ERP (e.g. Amtech) and Microsoft Office applications (Excel, Outlook, Word)
Excellent communication, problem-solving, and organizational skills
Ability to manage multiple priorities in a fast-paced environment with attention to detail
Team-oriented mindset with a commitment to customer satisfaction and operational excellence
Ability & interest to grow into an outside / new business sales role

Benefits

Comp & perks

Vehicle Reimbursement Program
Travel & Expense Account
Phone Allowance
Eligible for remote work for those in a 3-4 hour commuting distance of Chicago, IL

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinside salesorder processinginventory managementdata accuracyproblem-solvingsales reportingorder trackingcomplaint resolutioncontinuous improvement

Soft Skills

communicationorganizational skillsattention to detailteam-orientedcustomer satisfactionoperational excellenceability to manage multiple prioritiesadaptabilityinitiativecollaboration

Certifications

Associate’s degreeBachelor’s degree