HONK Technologies

Customer Support

• Interact directly with customers via phone
• Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
• Utilize the company's proprietary technology to connect members with our nationwide partner network
• Answer calls to assist customers with order fulfillment and service execution
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
• Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

Customer Service Specialist