HONK Technologies

Sales Engineer

• Partner closely with Account Directors throughout the sales cycle to understand customer objectives, operational challenges, and success criteria.
• Lead discovery sessions, product demonstrations, and technical evaluations to help prospective customers assess HONK’s platform and services.
• Collaborate with customers to define business requirements, document workflows, and design solutions that align with their operational needs and strategic goals.
• Serve as the technical lead during the evaluation process, guiding security reviews, integration discussions, workflow validation, and other due diligence activities.
• Assess the feasibility of customer requests and proposed solutions, working closely with Product, Engineering, and Operations teams to ensure alignment with current capabilities and future roadmap priorities.
• Support RFP responses, security questionnaires, technical documentation requests, and other pre-sales activities required to advance opportunities.
• Act as the primary liaison between Sales and internal stakeholders, ensuring cross-functional alignment on new business and expansion opportunities.
• Provide customer feedback, market insights, and emerging requirements to Product and Engineering teams to help inform future product development.
• Maintain accurate documentation of customer requirements, proposed solutions, technical dependencies, and implementation considerations throughout the sales process.
• Ensure a seamless transition from pre-sales to onboarding by documenting technical requirements, customer expectations, and implementation plans for Account Directors, Account Managers, and Operations teams.

Customer Support

• The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale.
• This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency.
• You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most.
• Lead from the front and support the team during periods of high demand.
• Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity.
• Provide leadership and guidance for complex customer and service provider escalations.
• Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
• Analyze operational data and trends to identify opportunities for improvement and drive corrective action.
• Develop and implement process improvements that enhance efficiency, scalability, and service quality.
• Conduct regular performance reviews, coaching, and development discussions with direct reports.
• Communicate operational performance, risks, and recommendations to senior leadership.
• Lead operational response during service disruptions, severe weather events, and other high-impact incidents.
• Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.

Customer Service Operations Manager

Financial Planning and Analysis

• Build and own the company’s financial forecast and annual operating plan. Set the cadence, drive the inputs out of every function, and hold the business to the number.
• Run actual-vs-budget-vs-forecast variance analysis every month. Name the driver, quantify it, and explain it simply and succinctly.
• Own the integrated three-statement model, synergy model, and a rolling 13-week cash forecast.
• Turn unit economics into decisions: contribution profit by customer, market, and job type. This is the analytical engine. Use it to tell the business where to push and where to cut.
• Build board, lender, and exec reporting from raw data to final deck: KPI packages, covenant compliance, monthly financials. It ships clean and on time.
• Pressure-test new investments. Build the 80/20 ROI case; greenlight or kill on the numbers.
• Partner directly with ops, sales, and the exec team as the finance co-pilot. Not a back-office scorekeeper.
• Automate the reporting grind (Looker / Excel / Python) so your time goes to insight, not data wrangling.

FP&A Manager

Growth Marketing

• Champion HONK's platform-quality story to current and prospective partners
• Create high-quality, compliant, and robust service networks in targeted geographic zones
• Own and protect our joint responsibility of compliance and service standards for our service providers
• Drive network quality by rigorously monitoring and managing provider performance against key metrics
• Handle a high volume of partner communication across email, phone, and chat
• Proactively manage provider churn by diagnosing root causes and leading informed conversations to maintain high retention
• Build strong relationships with partners while maintaining clear performance expectations
• Warmly hand-hold new partners through their onboarding as needed
• Negotiate competitive rate schedules that win the business
• Advocate internally for changes that improve outcomes for partners and customers
• Travel occasionally to industry events and meet partners in person

Network Growth Specialist

Operations

• Support Account Directors, Strategic Account Managers, and Customer Success Managers with RFP responses, including writing content, gathering data, and coordinating input from across the business.
• Prepare materials for client engagements including QBRs, sales presentations, and executive-level decks, making sure the team walks into every room with something they are proud to put in front of a client.
• Handle ad hoc reporting and analysis requests from the Sales and Customer Success teams, turning data into something people can actually use in a client conversation or internal meeting.
• Own CRM hygiene across the go-to-market team, keeping contact records, opportunity data, and account information accurate so the pipeline picture is always trustworthy.
• Spot processes that are slow, manual, or inconsistent and take the lead on making them better, whether that means building a template, automating a step, or just getting the right people in a room.
• Partner with Sales, Customer Success, Product, and Operations on cross-functional initiatives, acting as the connective tissue that keeps projects moving when multiple teams are involved.

Sales Engineer

Customer Service Operations Manager

FP&A Manager

Network Growth Specialist

Growth Operations Manager