HONK Technologies

Operations

• Support Account Directors, Strategic Account Managers, and Customer Success Managers with RFP responses, including writing content, gathering data, and coordinating input from across the business.
• Prepare materials for client engagements including QBRs, sales presentations, and executive-level decks, making sure the team walks into every room with something they are proud to put in front of a client.
• Handle ad hoc reporting and analysis requests from the Sales and Customer Success teams, turning data into something people can actually use in a client conversation or internal meeting.
• Own CRM hygiene across the go-to-market team, keeping contact records, opportunity data, and account information accurate so the pipeline picture is always trustworthy.
• Spot processes that are slow, manual, or inconsistent and take the lead on making them better, whether that means building a template, automating a step, or just getting the right people in a room.
• Partner with Sales, Customer Success, Product, and Operations on cross-functional initiatives, acting as the connective tissue that keeps projects moving when multiple teams are involved.

Growth Operations Manager