Dispatch & Escalations Supervisor

HONK Technologies

Escalations Supervisor managing a team for roadside assistance services at HONK. Overseeing complex issues and ensuring exceptional customer outcomes in a fast-paced remote environment.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer support operations, with a focus on coaching and developing high-performing teams while effectively handling escalated service issues. Proficient in monitoring performance metrics and implementing process improvements to enhance service delivery.

Highest-signal resume keywords

Customer Support LeadershipEscalated Issue ResolutionCoaching and DevelopmentPerformance Metrics MonitoringConflict Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Decision-MakingProblem-SolvingOrganizational SkillsCalm Under PressureExcellent Judgment

Industry Keywords

Roadside AssistanceTransportation ServicesContact CenterLogisticsOperations Team

About the role

Key responsibilities & impact

Actively manage and support live roadside assistance and transportation services, including high-priority and complex requests.
Serve as the primary escalation point for complex or sensitive cases, including customer, provider, and adjuster issues.
Take escalated calls, chats, and tasks as needed to maintain service flow and resolution timelines.
Provide real-time coaching, feedback, and guidance to specialists during active service management.
Monitor individual and team performance metrics, including scorecards, quality scores, attendance, and productivity.
Identify service risks, delays, or failures and intervene proactively to ensure successful completion.
Maintain situational awareness of queue volumes, staffing needs, and service priorities to support operational coverage.
Document and communicate trends, recurring issues, and process gaps, partnering with leadership on improvements.
Escalate issues appropriately to senior leadership or HR in real time, including performance concerns, morale issues, or policy-related matters.
Model HONK’s customer-first mindset and operational standards through direct service involvement.

Requirements

What you’ll need

2+ years of experience leading or supervising a customer support, contact center, dispatch, logistics, or operations team.
Experience handling escalated customer or service issues in a fast-paced environment.
Strong coaching, conflict resolution, and decision-making skills.
Passion for coaching, developing, and motivating high-performing teams.
Strong customer service mindset with the ability to balance the needs of customers, clients, and service providers.
Calm, organized, and decisive under pressure.
Excellent judgment, follow-through, and problem-solving skills.
Comfortable providing direct feedback and making difficult operational decisions.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account HONK Technologies Website LinkedIn All Job Openings 51 - 200 employees Founded 2014 🚗 Transport ☁️ SaaS 🤖 Artificial Intelligence Transport
SaaS
Artificial Intelligence HONK Technologies is a company specializing in roadside assistance and related services. It provides a comprehensive, AI-powered platform that offers customizable solutions for various industries, including insurance, automotive, and logistics management. HONK is known for its industry-leading customer ratings and efficient, real-time vehicle logistics management. They offer advanced digital solutions tailored for motorcycles, EVs, and RVs, as well as accident management and catastrophe event management services. Their platform is designed to enhance customer experiences and operational efficiency by integrating advanced data insights and analytics. Dispatch & Escalations Supervisor Job not on LinkedIn 🔥 7 minutes ago 🇺🇸 United States – Remote 💵 $20 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Supervisor 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Actively manage and support live roadside assistance and transportation services, including high-priority and complex requests.
Serve as the primary escalation point for complex or sensitive cases, including customer, provider, and adjuster issues.
Take escalated calls, chats, and tasks as needed to maintain service flow and resolution timelines.
Provide real-time coaching, feedback, and guidance to specialists during active service management.
Monitor individual and team performance metrics, including scorecards, quality scores, attendance, and productivity.
Identify service risks, delays, or failures and intervene proactively to ensure successful completion.
Maintain situational awareness of queue volumes, staffing needs, and service priorities to support operational coverage.
Document and communicate trends, recurring issues, and process gaps, partnering with leadership on improvements.
Escalate issues appropriately to senior leadership or HR in real time, including performance concerns, morale issues, or policy-related matters.
Model HONK’s customer-first mindset and operational standards through direct service involvement. 🎯 Requirements
2+ years of experience leading or supervising a customer support, contact center, dispatch, logistics, or operations team.
Experience handling escalated customer or service issues in a fast-paced environment.
Strong coaching, conflict resolution, and decision-making skills.
Passion for coaching, developing, and motivating high-performing teams.
Strong customer service mindset with the ability to balance the needs of customers, clients, and service providers.
Calm, organized, and decisive under pressure.
Excellent judgment, follow-through, and problem-solving skills.
Comfortable providing direct feedback and making difficult operational decisions. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Supervisor, Practice Coach 🔥 8 hours ago OCHIN, Inc. 1001 - 5000 🤝 Non-profit ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Supervisor, Practice Coach supporting health care innovation and managing Practice Coaches at OCHIN. Leading initiatives to enhance quality improvement and operational goals in a remote setting. 🇺🇸 United States – Remote 💵 $98.6k - $157.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor Funding Supervisor 🔥 18 hours ago National Seating & Mobility 1001 - 5000 👥 B2C 🛒 Retail 🔧 Hardware Website LinkedIn All Job Openings Oversee Funding Department operations for National Seating & Mobility, managing a leadership team and funding procedures compliance. Direct hiring, training, and conflict resolution within the team. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor Funding Supervisor 🔥 19 hours ago National Seating & Mobility 1001 - 5000 👥 B2C 🛒 Retail Website LinkedIn All Job Openings Funding Supervisor overseeing the Funding Department operations at National Seating & Mobility. Managing the Funding Leadership Team and ensuring compliance with funding procedures across teams. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor Claims Supervisor 🔥 19 hours ago Wellabe 201 - 500 ⚕️ Healthcare Insurance 👥 B2C Website LinkedIn All Job Openings Claims Supervisor coordinating day-to-day activities of claims team. Ensuring compliance with regulatory standards and providing technical direction in claims adjudication. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor CAS Supervisor 🔥 21 hours ago Sorren 1001 - 5000 🤝 B2B 💸 Finance 🤝 Non-profit Website LinkedIn All Job Openings CAS Supervisor at Sorren managing complex accounting tasks and developing client relationships. Ensuring compliance and delivering high-quality financial services for multiple entities. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs