Customer Care Specialist – Inbound Phone Support

HONK Technologies

Customer Service Specialist handling inbound customer calls from a remote location. Ensuring high customer satisfaction and providing tailored solutions while working from home.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Capable of managing high call volumes while maintaining composure and delivering tailored solutions to exceed customer expectations.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving AptitudeHigh Volume Call ManagementFluency in EnglishConsultative Sales Approach

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationRapport BuildingCalm Under PressureTailored Solutions

Tools & Technologies

Proprietary TechnologyInternet Connection

Industry Keywords

Customer SatisfactionOrder FulfillmentService ExecutionWork From Home ExperienceConfidential Information Handling

About the role

Key responsibilities & impact

Interact directly with customers via phone
Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
Utilize the company's proprietary technology to connect members with our nationwide partner network
Answer calls to assist customers with order fulfillment and service execution
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

Requirements

What you’ll need

Experience in a customer facing environment resolving issues over the phone
The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations
Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
Fluency in English. Spanish a plus
Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
It is preferable that you have experience working from home and have equipment that supports a work from home environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account HONK Technologies Website LinkedIn All Job Openings 51 - 200 employees Founded 2014 🚗 Transport ☁️ SaaS 🤖 Artificial Intelligence Transport
SaaS
Artificial Intelligence HONK Technologies is a company specializing in roadside assistance and related services. It provides a comprehensive, AI-powered platform that offers customizable solutions for various industries, including insurance, automotive, and logistics management. HONK is known for its industry-leading customer ratings and efficient, real-time vehicle logistics management. They offer advanced digital solutions tailored for motorcycles, EVs, and RVs, as well as accident management and catastrophe event management services. Their platform is designed to enhance customer experiences and operational efficiency by integrating advanced data insights and analytics. Customer Care Specialist – Inbound Phone Support Job not on LinkedIn 🔥 8 minutes ago 🇺🇸 United States – Remote 💵 $15 - $16 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Interact directly with customers via phone
Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
Utilize the company's proprietary technology to connect members with our nationwide partner network
Answer calls to assist customers with order fulfillment and service execution
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service 🎯 Requirements
Experience in a customer facing environment resolving issues over the phone
The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations
Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
Fluency in English. Spanish a plus
Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
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