Manage the internal and external element of the Customer Management Operating System (MOS) to achieve all financial and customer satisfaction goals for their account portfolio. Build, develop, and lead an effective Customer Core Team (CCT) that might include Area Sales Managers and Customer Support Managers in pursuit of goals.
Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved.
Maintain oversight of HON performance to both Honeywell and customer contractual obligations.
Provide leadership and strategic vision to Area Sales Managers and Customer Support Managers to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets.
Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to: quarterly business reviews, account RAILs, service requests, data collection. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC and NPS tools.
Plan, organize, and execute Honeywell executive visits as required to customer sites resulting in positive interchanges and improved business results.
Responsible for fostering customer executive level relationships through daily interaction with airline executives.
Ensure Accounts Receivable results are achieved working with the ACC team.
Ensure sales targets are achieved within the Areal Sales Managers.
Act as support and escalation point for ACC and C&PS in collections and dispute resolutions.
Identify specific process improvement opportunities from an HOS Gold perspective, ensuring actions taken to achieve visible increases in performance metrics by employing six sigma tools and kaizen exercises where required.
Drive for attainment of HOS Gold behaviors and results across their area of responsibility through direct management as well as cross-functional influence of peers.
Ensures MOS in place for Honeywell product delivery, reliability performance including the translation of site based/product-based improvement plans e.g. delivery and reliability to customer specific plans.

Requirements

Bachelor’s degree required.
10+ years of product or sales experience with Aftermarket experience.
Leadership: Experience to overcome obstacles, succeed in the face of adversity, and deal with ambiguity. Must know how to effectively influence and lead others across functions to get things done. Experience in developing and executing strategy.
Business Acumen: Mature business and financial acumen to discern risks/opportunities of key strategic programs at customer and Honeywell.
Customer Knowledge: Knowledge of the BGA customers, key players in the organization, strategic priorities.
Product Knowledge: Breadth and depth of product knowledge, for both Mechanical and Avionics BGA products.
Communication skills: Excellent verbal and written communication skills. Knows when and how to communicate to optimize potential for success with customers and internal to Honeywell. Must be a good listener.
Negotiations: Can negotiate skillfully in tough situations with both internal and external groups, can win concessions without damaging relationships, gain trust quickly of other parties in the negotiations, able to close sales deals Impact.
Influence: Ability to influence change management outside of one's sphere of control matrix-ed environment (cross-functionally with ISC, C&PS, Contracts, etc.) in a large, diversified, global enterprise.
Degree in Business/Marketing/Engineering preferred.
MBA or other Master’s degree is highly desired.
Relevant project/program/business management Aftermarket experience with a track record of delivering successful results across a diverse, global aerospace business.
Experience with a distributed, global network model for maintenance and/or value-added reselling.
Experience with change management.
Experience at leading large-scale projects from concept to completion.

Benefits

employer subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

product knowledgesales experienceAftermarket experiencefinancial acumenchange managementproject managementsix sigmakaizencustomer management operating system (MOS)business strategy

Soft skills

leadershipcommunication skillsnegotiationinfluenceproblem-solvingteam buildingstrategic visioncustomer relationship managementcross-functional collaborationadaptability

Certifications

Bachelor’s degreeMBAMaster’s degree in Business/Marketing/Engineering