Homeward

Customer Support

• Answer and route incoming calls from the Homeward main line from 8 AM to 8 PM in all active markets.
• During normal business hours, route calls to the appropriate team member.
• During evening and weekend shifts, handle calls as needed to get the customer answers while other team members are out of the office.
• Become an expert in all Homeward processes to be able to support agents and customers.
• Review incoming contracts to ensure accuracy and work with agents to correct any items needed while providing excellent service.
• Log detailed and accurate notes, and keep systems and records up to date.
• Review & Sign all incoming contracts and amendments.

Real Estate Transaction Support Specialist

Sales

• Lead and manage all stages of the market sales process, from pricing and negotiations to contract management and closing.
• Maintain a strong pipeline by ensuring consistent property sales and providing regular updates on inventory status and performance to management.
• Collaborate with agent partners to develop accurate pricing strategies that attract qualified buyers and drive quick sales.
• Assess showing activity and feedback, identifying any potential condition issues and offering cost-effective, timely solutions.
• Adjust and refine pricing strategies as necessary to secure offers quickly while ensuring both Homeward and our clients maximize returns.
• Review, negotiate, and manage incoming offers and terms to ensure favorable outcomes for both Homeward and our clients.
• Partner closely with closing coordinators to ensure timely, smooth closings with minimal issues.
• Develop strong, collaborative relationships with our agent partners, aligning on listing strategies and providing coaching when needed to achieve mutually beneficial outcomes.
• Work cross-functionally with internal teams (General Managers, Repairs, Transaction Coordinators) to streamline processes and ensure alignment throughout the disposition lifecycle.
• Flag potential issues with properties at risk of missing target timelines or pricing, and work with General Managers to develop and execute targeted strategies for resolution.

Homeward

Real Estate Transaction Support Specialist

Market Sales Agent

Market Sales Agent