HitPay

Customer Support

• Provide real-time customer support via live chat, email, and occasional phone calls to assist merchants with payment processing, integrations, and troubleshooting.
• Work during week and weekend shifts, ensuring seamless support coverage during SEA hours.
• Diagnose and escalate technical issues to the appropriate internal teams when necessary.
• Educate customers on HitPay’s features, payment methods, and troubleshooting steps to enhance their experience.
• Collaborate with internal teams (Operations, Product, and Compliance) to resolve customer queries efficiently.
• Identify recurring customer issues and suggest improvements to internal processes and support documentation.

Customer Support Specialist – Weekend Support Required

Account Executive

• Own a Singapore merchant portfolio and hit monthly/quarterly revenue targets.
• Run end-to-end sales: outbound prospecting, discovery, demos, proposals, negotiation, and close.
• Sell across HitPay’s suite (online payments, payment links, integrations, terminals / in-person, and APIs where relevant).
• Qualify leads tightly (use-case, volume, decision-maker, timeline) and keep CRM data clean and current.
• Coordinate with activation/support to ensure fast go-lives and strong early merchant experience.
• Identify patterns in objections, competitor positioning, and pricing pressure—then feed this back into enablement and product.
• Build relationships with partners when needed (e.g., agencies, commerce enablers) to drive deal flow.

Ecommerce

• Build and close a pipeline of online payments merchants (SMBs → mid-market)
• Run the full sales cycle: prospect → discovery → solutioning → proposal → close → handoff
• Sell across key surfaces: payment gateway/checkout, payment links/invoices, platform/API integrations, plugins (e.g., Shopify/WooCommerce/Wix), and merchant onboarding flows
• Maintain strong conversion hygiene: qualified pipeline, close plans, weekly forecasting
• Build a partner network of agencies and SME enablers that consistently refer/implement HitPay
• Enable partners with training, collateral, demo flows, and clear handoff processes
• Identify and pursue platform partnerships (eCommerce platforms, SaaS, marketplaces) where relevant
• Develop Malaysia GTM: target segments, ICPs, vertical hypotheses, and weekly execution plans

Customer Support Specialist – Weekend Support Required

Account Executive

Business Development Manager – eCommerce Payments