HitPay

Customer Support Specialist – Weekend Support Required

HitPay

contract

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide real-time customer support via live chat, email, and occasional phone calls to assist merchants with payment processing, integrations, and troubleshooting.
  • Work during week and weekend shifts, ensuring seamless support coverage during SEA hours.
  • Diagnose and escalate technical issues to the appropriate internal teams when necessary.
  • Educate customers on HitPay’s features, payment methods, and troubleshooting steps to enhance their experience.
  • Collaborate with internal teams (Operations, Product, and Compliance) to resolve customer queries efficiently.
  • Identify recurring customer issues and suggest improvements to internal processes and support documentation.

Requirements

  • 1-3 years of experience in customer support, preferably in a fintech, payments, or e-commerce company.
  • Strong understanding of payments, payment gateways, or local payment methods in APAC (PayNow, DuitNow, QRIS, GCash, etc.) is highly preferred.
  • Exceptional written and verbal communication skills in English and Malay.
  • Ability to work independently and manage multiple customer interactions efficiently.
  • A customer-first mindset with a problem-solving attitude.
  • Comfortable working in a fast-paced startup environment where adaptability is key.
  • Tech-savvy with experience using customer support tools (e.g., Zendesk, Intercom, Plain) and willingness to learn new platforms.
Benefits
  • 1-Year Contract with the potential for full-time conversion based on performance
  • Competitive salary based on experience
  • Fully remote work setup with the flexibility to work from anywhere in the Philippines
  • A chance to be part of a high-growth fintech startup revolutionizing payments in APAC
  • Career growth opportunities within a fast-scaling company
  • Work with a collaborative and diverse global team that values innovation and efficiency
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportpayment processingtroubleshootingpayment gatewayslocal payment methodsproblem-solving
Soft Skills
written communicationverbal communicationcustomer-first mindsetadaptabilityindependencetime management