Senior Presales Consultant
Verra Mobility
Director Field Service Operations - North America
Hitachi
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois, North Carolina, Pennsylvania
Visit company websiteJob Level
Lead
About the role
- Strategic Leadership & Execution: Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives.
- Team Leadership & Development: Lead, mentor, and empower field service managers and their teams across diverse regions and sites, fostering a high-performance culture.
- Operational Excellence & Safety: Champion a culture of safety, accountability, and operational excellence, ensuring adherence to all company standards and best practices.
- Process Optimization: Proactively identify and address operational bottlenecks, inefficiencies, and compliance issues to streamline workflows.
- Continuous Improvement: Lead or actively support continuous improvement initiatives, including Lean or Six Sigma projects, to optimize processes and outcomes.
- Cross-Functional Collaboration: Collaborate effectively with sales and account management teams to support customer retention, drive growth, and enhance overall customer satisfaction.
Requirements
- 10+ years of progressive experience in field operations.
- 3-5 years in a senior management role overseeing field service teams.
- Proven experience in the electrical service industry is essential.
- Education: Bachelor's degree in Business, Operations Management, Engineering, or a related field. A Master’s degree (MBA or equivalent) is preferred.
