Director Field Service Operations - North America

Hitachi

full-time

Posted on: 8/16/2025

Location: Illinois, North Carolina, Pennsylvania • 🇺🇸 United States

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About the role

Strategic Leadership & Execution: Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives.
Team Leadership & Development: Lead, mentor, and empower field service managers and their teams across diverse regions and sites, fostering a high-performance culture.
Operational Excellence & Safety: Champion a culture of safety, accountability, and operational excellence, ensuring adherence to all company standards and best practices.
Process Optimization: Proactively identify and address operational bottlenecks, inefficiencies, and compliance issues to streamline workflows.
Continuous Improvement: Lead or actively support continuous improvement initiatives, including Lean or Six Sigma projects, to optimize processes and outcomes.
Cross-Functional Collaboration: Collaborate effectively with sales and account management teams to support customer retention, drive growth, and enhance overall customer satisfaction.

10+ years of progressive experience in field operations.
3-5 years in a senior management role overseeing field service teams.
Proven experience in the electrical service industry is essential.
Education: Bachelor's degree in Business, Operations Management, Engineering, or a related field. A Master’s degree (MBA or equivalent) is preferred.