Hiscox

Claims Specialist

• Manage the most serious and complex commercial property claims, typically involving moderate to high exposure of $100k and above
• Navigate challenging customers, addressing complex coverage issues
• Handle Entertainment claims
• Support day-to-day team operations and help run the team when the AVP is unavailable
• Demonstrate strong technical claims expertise and excellent customer service
• De-escalate difficult situations and drive data analysis to improve key performance metrics
• Mentor and coach team members
• Serve as the escalation point for customer and broker concerns

Complex Claims Specialist – 1st Party Property

Cloud Engineer

• Oversee the daily operations of cloud infrastructure, ensuring optimal performance and reliability
• Architecting and implementing cloud solutions for new and existing workloads
• Implement and manage cloud security measures to protect data and applications
• Monitoring and analyzing the capabilities and performance of all cloud systems
• Troubleshooting issues as they arise
• Analyzing cloud usage patterns and identifying opportunities to reduce cloud spending
• Setting up cloud virtual networks, firewalls, and network access control lists to secure cloud communication
• Implementing security policies, monitoring threats, and ensuring compliance with data privacy regulations
• Participate in on-call rotations
• Work closely with the Head of Cloud Engineering and other key teams to align cloud infrastructure with business needs
• Coordinate with other Technology teams to ensure seamless integration and operation of cloud services
• Lead and manage junior cloud engineers and DevOps engineers, providing technical guidance, mentorship, and support
• Communicating effectively within and across multiple teams including vendors when required
• Drive cultural change and increase collaboration levels within the organization
• Provide leadership and expertise across the function, while driving performance improvement, building technical capability and developing talent
• Identify opportunities for automation and process improvement within the cloud infrastructure
• Stay updated with the latest cloud technologies and best practices to ensure the organization remains at the forefront of innovation
• Lead modernization of existing workloads using cloud best practices
• Lead incident post-mortems, capturing key learnings and implementing system improvements

Lead Cloud Engineer

Project Manager

• Responsible for the delivery of medium and large complexity projects, changes and workstreams of larger initiatives.
• Plan and manage the lifecycle end-to-end, from Vision to Outcome Realisation.
• Champion the Transformation agenda and best practices both within IT and the Business.
• Lead medium to large projects or workstreams within a programme/portfolio.
• Define project scope, deliverables, and success criteria in collaboration with stakeholders.
• Manage projects using the Change Delivery Framework and tools to agreed time, quality and cost.
• Work with the Project Sponsor to build a robust business case for each project.
• Collaborate in change management activities and embed activities that ensure business readiness and adoption.

Project Manager – Transformation

Actuary

• Work as part of a Reserving Actuary‑led team
• Support London Market Non‑Property business including Casualty, Marine, Energy and Specialty
• Contribute to the quarterly reserving cycle on multiple bases
• Maintain accurate reserve assessments
• Support interactions with auditors, regulators and external service providers
• Contribute to process improvements in reserving cycle

Actuarial Analyst

Analyst

• Managing and supporting Data Subject Rights Requests which are primarily access (DSARs) and erasure requests
• Reviewing, analysing and responding to data events, including producing management information
• Designing and delivering awareness materials and training sessions for teams across the business
• Helping improve and optimise privacy processes, including data subject rights workflows
• Leading analytical tasks and supporting the production of Key Risk Indicators and other metrics
• Supporting the rollout, awareness and continuous improvement of the RAISE (Hiscox AI Risk Management) framework
• Producing and maintaining key AI-related risk metrics
• Working with data science, project, technology and business teams to promote responsible AI use

Privacy Analyst

Auditor

• Conduct internal audits across the Hiscox Group in line with the Audit Plan
• Work with other members of the team, alone on some reviews or with co-source
• Ensure the successful and timely completion of reviews , primarily focusing on technical insurance or actuarial topics , from initial scoping and planning through to reporting and follow up of actions and recommendations
• Take on the lead role on several audits, responsible for their end to end delivery
• Support other team members with their audits
• Engage with effective stakeholder and relationship management at all levels, including coordination of external SME support
• Make effective and pragmatic recommendations to address issues and to add value to the business
• Contribute to Internal Audit’s planning and strategy , and to its continued development
• Lead the development and / or implementation of certain assigned aspects of non-audit related work
• Help build and maintain Internal Audit’s presence and reputation across the Group
• Conduct specific reviews or to take on special projects outside the Audit Plan
• Take on additional responsibilities to support the Group Chief Auditor and other team members as required

Senior Internal Auditor – Actuarial

Support Engineer

• Ensure availability, performance, and stability of European applications across production and pre-production environments.
• Act as senior technical point of contact for complex application issues.
• Collaborate closely with business users, vendors, and internal teams.
• Read and interpret functional design documents outlining requirements from various business areas to support monitoring, maintenance, and ticket handling.
• Provide advanced support for OutSystems applications including architecture, integrations, and release support when needed.
• Perform deep technical analysis across application, database, and integration layers.
• Influence application design from an operability and resilience perspective.
• Lead or contribute to major incident resolution and stakeholder communication.
• Perform root cause analysis and drive permanent remediation actions.
• Coordinate post-incident reviews and track improvement actions.
• Design and improve monitoring and alerting strategies to reduce MTTR.
• Develop automation for operational tasks, diagnostics, and health checks.
• Collaborate with Development teams on CI/CD pipelines and release readiness.
• Own and maintain operational documentation, runbooks, and support models.
• Support service transition and operational readiness for new applications.
• Mentor and coach junior support analysts.

Senior Application Support Analyst

Account Executive

• Selling Home and Contents insurance to customers, having great conversations to understand their needs and requirements.
• Identifying opportunities to cross sell and up sell our product line, based on customers' needs.
• Speaking to existing customers and resolving their queries, through both phone and email.
• You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
• You will become an expert in our technical products and our IT systems.
• Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
• Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
• Our trainers will spend 3 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning.
• After training, you will move into an Academy to further strengthen your skills for another 4 weeks.

Customer Sales Representative – Direct Art, Private Client

Research Analyst

• Lead and co-ordinate Hiscox Re’s catastrophe research activities.
• Lead specific research projects that include: defining and implementing the Hiscox View of Risk validation of catastrophe vendor models, leading research on catastrophe frequency and severity on specific regions and perils.
• Co-ordinate research projects and specific project work with reinsurance underwriting teams, Hiscox Group research and exposure management teams and other Hiscox business unit catastrophe managers.
• Present externally to brokers, cedants and Hiscox capital partners, confidently articulating our catastrophe management and View of Risk.
• Provide thought leadership on topics relating to natural catastrophes including climate change.
• Represent Hiscox Re internally at risk committees and exposure management groups.
• Own scientific and portfolio insight on active cat events and communicate this to Hiscox Re and Group leadership teams.
• Represent Hiscox Re at Industry events.

Senior Catastrophe Research Analyst

• Conducting due diligence on Coverholders and binders.
• Reviewing compliance policies and providing guidance.
• Assessing contract endorsements.
• Processing Lloyd’s Post Approval Changes.
• Ensuring compliance with all DA regulatory requirements.
• Communicating with stakeholders to provide updates, gather feedback, and address concerns.
• Completing administrative duties, such as electronic filing and mailbox management.
• Continuously improving processes and practices.
• Performing other ad-hoc duties as required.

Delegated Authority Analyst

• Ensure Operations receives accurate, consistent, trusted Management Information (MI)
• Provide operational leaders with clear, decision-ready reporting
• Share responsibility for MI quality and integrity
• Maintain and refine MI reports and dashboards
• Partner with Data Engineering to resolve data quality issues
• Uphold MI governance standards

Senior MI Analyst – 12-month FTC

DevOps Engineer

• Help to create, maintain, and secure the CI/CD pipelines for publishing code to cloud environments (Azure DevOps, GitHub Actions), ensuring fast, frequent, automated, and reliable deployments.
• Within you value stream, own the maturity of automation of all cloud and on-premise infrastructure setup and maintenance, utilizing tools like Terraform, Bicep, and Ansible to ensure environments are wholly scripted and consistent.
• Drive the adoption of DevOps principles and culture within the development squads, coaching and influencing engineers toward higher automation and continuous improvement maturity.
• Design, create, and maintain robust monitoring, alerting, and logging systems at all levels (platform, application, data) to proactively identify issues and measure service availability and performance (ApDex, SLOs, SLIs).
• Actively participate in Incident Management, Problem Resolution, and Root Cause Analysis (RCA) scenarios, working to find pragmatic solutions and ensuring preventative measures are automated.
• Review, propose and implement time-saving and cost-optimizing initiatives, regularly reviewing resource utilization and implementing auto-scaling to match demand.
• Ensure production and dev/test environments are secure, scalable, and resilient, with a focus on containerized and serverless systems, microservice architecture and highly-available data services.
• Automate security processes and security testing by implementing Security-as-Code principles and embedding security gates (SAST/DAST) directly within the CI/CD pipelines.
• Conduct threat modelling and risk assessments, designing, implementing, and operating security controls to ensure all solutions are secure throughout the design and building stages.
• Swiftly respond to new and emerging security threats and vulnerabilities, manage application security processes, and ensure security compliance is maintained across all environments.
• Collaborate closely with the Head of Governance & Architecture and Group InfoSec to enforce security and compliance standards in the cloud subscriptions (tagging, naming conventions, etc.).

IT Support

• Setting and maintaining the Hiscox enterprise architecture approach and strategy, creating innovative and actionable plans.
• Guiding and contributing to current projects and programmes to measure effectiveness of programs and return of investment goals.
• Accountable for specifying technical standards and patterns that assist in developing a secure, scalable governance and operating model.
• Selecting technologies within a layered domain architecture to meet information technology and business requirements.
• Designing standards, frameworks, and processes to support and facilitate projects for the enterprise.
• Creating the high-level architecture strategy and guiding implementation teams on the choice of components, standards and patterns to use in the design and implementation phases.
• Providing effective and proactive support and expertise to programmes and projects, ensuring that solution design is consistent and aligned with the architectural integration approach and roadmap, optimising solution delivery and business benefits.
• Providing support in the creation and implementation of transition architectures, ensuring solutions are migrated and delivered in line with Enterprise Architecture approach and roadmap.
• Interpreting and contextualising business requirements into scalable and manageable solution and design specifications that align with the overall business vision.
• Advising technical teams on performance, scalability, reliability, monitoring and other operational concerns over integration solutions on the live platforms.
• Working closely with Solution Architecture/Designers to ensure consistency and quality of solutions and knowledge sharing.
• Leading, advocating and driving adoption of “best practices” to ensure the standardisation of integration architecture outputs across the enterprise architecture function through the architecture governance processes and bodies (Architecture Review Board and Technical Design Authority).
• Documenting and maintaining all architectural artefacts and providing support to all business and assembling all system components.
• Managing engagement with 3rd Party entities (vendors/partners/consultancies), where necessary, through RFI and/or RFP processes or any other Hiscox approved process.
• Playing a pivotal role in the formulation of short/medium/long term Enterprise Architecture strategies and ensuring their alignment with and effective support of Hiscox strategic business objectives.

Principal Enterprise Architect

Customer Support

• Broker focus, deliver a best in class service directly to our Brokers
• Offer all Brokers a knowledgeable and trusted insurance experience
• Make changes and service our brokers through the delivery of an exceptional customer service
• Engage with customers using their channel of choice, predominantly telephone but also through email, webchat and social media
• Manage all current Hiscox client enquiries and adjustments efficiently and professionally
• Build rapport and demonstrate empathy with our Brokers
• Confidently respond to your Brokers questions and challenges
• Offer your brokers alternative solutions when right to do so to ensure they receive the best experience with Hiscox
• Engage with the broker appropriately to encourage advocacy, brand loyalty and improve retention opportunity
• Quickly develop and continually improve your knowledge of the insurance products
• Share your knowledge and learning internally in order to improve expertise
• Develop strong internal relationships with Underwriting, Claims and Operations Support to enable mutual support
• Actively contribute to your team, and the departments service levels and targets
• Deliver exceptional service
• Actively seek ways to improve your service through the technology and systems available to you
• Adhere to all relevant compliancy requirements

Customer Support Expert

Insurance

• As an Insurance expert you will be an expert in inbound and outbound phone based customer service
• Helping to support the workflow and email request from our customers
• Providing a customer centric timely response to customer enquiries, collecting relevant information
• Creating new business insurance product based quotes, making adjustments to insurance policies
• Helping our customers make informed decisions about our product range
• Enhancing outcomes we deliver to our customers
• Demonstrating values and behaviours that put customers, and vulnerable customers, needs at the heart of the day to day actions carried out within the role
• Engaging with customers using their channel of choice, predominantly telephone but also through email, webchat and social media
• Managing all current Hiscox client enquiries and adjustments efficiently and professionally
• Achieving first-time and single-point resolution in every contact
• Encouraging engagement in Hiscox media channels
• Ensuring all policy documentation and post-contact actions are completed appropriately
• Building rapport and demonstrating empathy with our Brokers
• Confidently respond to your Brokers questions and challenges