Hiscox

Executive Assistant

• Providing PA support to the Head of Specialty/Group Head of Hiscox Media and Entertainment; Head of Art and Private Client; National Schemes Manager
• Complex diary management, arranging and prioritising appointments, organising internal and external meetings; issuing visitor passes for the London office
• Extensive travel and accommodation arrangements (UK and International)
• Handling confidential information
• Co-ordination of the Monthly Specialty Divisional meetings and the Monthly Specialty Management meetings, including orchestrating content for agendas, compiling supporting papers and distributing meeting packs and being in attendance and taking minutes/actions for both meetings
• Coordinating work experience placements for the Fine Art Team
• Organising Lloyds and Art Tours
• Onboarding process for New Starters and Graduates, including induction plans, travel arrangements, IT set up and equipment order
• Preparing Quarterly Business Review packs
• Assisting with various Board report submissions
• Preparing accurate documents, as well as assisting with production of monthly reports and PowerPoint presentations
• Preparing and submitting personal expenses
• Managing the invoicing process: raising Purchase Order requisitions for suppliers and acting as a point of contact for any payment queries
• Meeting and greeting internal and external visitors at all levels of seniority
• Coordinating broker and team events, ranging from broker golf days with evening entertainment, high end dinners/private dining, annual wine tasting committee, to larger events for hundreds of people including 5RB and MLRC every year
• Organising regular boardroom lunches, predominantly for Fine Art
• Providing cover and support for other assistants and building strong, credible relationships with the regional teams
• Absence and holiday monitoring for Speciality and Fine Art direct reports
• Inbox and email management for Head of Specialty

Personal Assistant

Vice President

• Effectively manage the claims and claims volume through proper staffing of the team and active oversight of the claims, including assessing and allocating new incoming claims, reopened claims, and claims that may need to be transferred due to severity or complexity
• Responsible for implementing and executing Hiscox’s Best Practices, including but not limited to reserve-setting and reserve timeliness, undertaking comprehensive coverage analysis, developing claim-handling strategy, in an effort to align with and deliver on Hiscox’s KPIs, execute on strategies to efficiently manage claims and claim outcomes and deliver excellent service as the business scales
• Drive KPI’s and adherence to Hiscox’s Best Practices through managerial diary and file audits
• Review and approve coverage correspondence, particularly matters involving coverage denials and sensitive or complicated coverage issues
• Focus on litigation management and strategy within your direct team and across the wider Claims organization to achieve effectiveness and efficiencies of scale
• Identify, assess and escalate key issues, trends and emerging risks impacting the US business to senior claims management
• Establish collaborative relationships across our leadership, within Claims as well as other business areas
• Hire, train, motivate and coach employees to provide excellent claim service while continually assessing employee performance and providing feedback and training opportunities
• Act as the escalation point for customer and broker concerns or complaints to facilitate resolution efficiently and effectively
• Assist Director in preparing and presenting reserve analysis and claims trends while taking an active and engaged role in the feedback loop between Claims, Underwriting and Actuarial teams

AVP Team Manager

Claims Specialist

• Responsible for the handling of high-severity primary Professional Lines including Miscellaneous Professional Liability, A&E, Allied Health, and Media claims from inception to resolution.
• Adjusts to resolution the highest severity claims and drafts complex technical coverage analysis and letters required in the given claim department.
• Acts as subject matter expert within the team.
• Models gold standard for litigation best practices and file integrity.
• Uses superior knowledge and experience to affect positive claim outcomes via investigation, negotiation and alternative dispute resolutions.
• Identifies and provides potential solutions for emerging exposures and claims trends.
• Accurately documents claim files with all relevant correspondence and notes.
• Mentors other team members and develops content and conducts training for claims team and underwriters as requested.

Senior Complex Claims Specialist – Professional Liability

Data Scientist

• Working within the Group Data Science team as our Lead Data Scientist, you will be responsible for providing the business with a highly capable data science and machine learning chapter.
• This important chapter will facilitate the successful delivery of new data analytics, ML and AI based solutions and provide insights and capabilities to support decision making across the organisation, using a combination of public and private data sources, models and cloud services.
• As part of our leadership team, you will lead and nurture our data science and machine learning team – ensuring we recruit, mentor, coach, train and retain talented members.

Lead Data Scientist

• Adjudicates assigned claims within given authority and provides operational support to the claims team
• Strategizes and maximizes early settlement opportunities for Construction Defect and 3rd Party Property Damage Claim
• Demonstrates proficient knowledge regarding coverage triggers and time on risk allocation
• Drafts and Reviews coverage analyses
• Manages/Partners with local defense counsel while monitoring litigation
• Drives litigation best practices to manage deployment and utilization of defense counsel
• Continually assesses exposures and adequacy of claim reserves
• Demonstrates proficient knowledge regarding theories of liability and State specific negligence standards
• Accurately documents claim files with all relevant correspondence, documentation, and file notes
• Demonstrates proficient knowledge of ACV vs RCV property damage assessments
• Attends mediations and/or settlement conferences where appropriate
• Identifies suspected fraudulent claims and tracks with special investigations unit
• Actively participates in the Claims/UW/Actuarial feedback loop
• Keeps senior claims management adequately and appropriately informed of key issues
• Liaises directly on daily basis with insureds and brokers

Senior Complex Claims Specialist – General Liability

People Operations

• Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required.
• The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager
• Management of all advisors and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.
• Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements
• Support the People Experience Lead - Advisory by role modelling our values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.
• Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs
• Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront
• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
• Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation.
• Support continuous improvement efforts.
• Act as a subject matter expert for the People Experience Hub on Group wide projects and initiatives
• Develop and maintain positive relationships with People colleagues, the business and other key stakeholders

Personal Assistant

AVP Team Manager

Senior Complex Claims Specialist – Professional Liability

Lead Data Scientist

Senior Complex Claims Specialist – General Liability

Senior People Advisor