Claims Vendor Manager

Hiscox

. The US Claims Vendor Manager is responsible for the strategic sourcing; oversight, performance management and continuous improvement of external claims vendors supporting the US claims operation.

Posted 5/22/2026full-timeChicago • Connecticut, Illinois, Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

The US Claims Vendor Manager is responsible for the strategic sourcing; oversight, performance management and continuous improvement of external claims vendors supporting the US claims operation.
Develop and execute vendor strategies aligned to claims, financial and customer objectives.
Monitor vendor performance using MI, audits and outcome metrics (e.g., cycle times, indemnity spend, leakage, customer outcomes).
Build strong relationships with internal stakeholders across Claims, Underwriting, Legal, Finance, and Compliance.
Ensure effective controls around vendor selection, onboarding, oversight and termination.

Requirements

What you’ll need

Significant experience within US insurance claims, vendor management, procurement, or related operational roles.
Strong understanding of the US insurance market, claims lifecycle and regulatory environment.
Experience managing TPAs, panel law firms, adjusters and/or other claims service providers.
Proven ability to analyse claims data/MI to drive performance, quality and cost outcomes.
Strong stakeholder management, negotiation and influencing skills, including the ability to operate confidently with senior internal and external stakeholders.
JD – Law Degree and/or CPSM (ISM); B.A Business degree preferable.
Experience supporting claims transformation, vendor rationalisation, insourcing initiatives and/or operating model change.
Familiarity with US litigation practices, defence strategies and fee arrangements.
Professional claims qualification and/or relevant legal/insurance certification.

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementprocurementclaims data analysisperformance managementcontinuous improvementclaims transformationvendor rationalisationinsourcing initiativesoperating model changeregulatory compliance

Soft Skills

stakeholder managementnegotiationinfluencingrelationship buildingcommunication

Certifications

JD (Law Degree)CPSM (ISM)professional claims qualificationlegal certificationinsurance certification