HireRight

Executive Account Director

HireRight

full-time

Posted on:

Location Type: Hybrid

Location: California • Tennessee • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Responsible for a book of business of large, multi-national companies and/or highly complex clients.
  • Overall responsibility for managing these customer relationships and ensuring retention of their business (communications, expectations, key stakeholder relationships, sponsorship, governance).
  • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services.
  • Coordinate with regional account managers through communication and support, as well as off hour requirements to lead/manage global calls.
  • Work with complex, multi-national customer’s dynamic programs to ensure expectations and deliverables are communicated and met.
  • Provide a point of escalation internally for any program-wide issues.
  • Participate in the negotiation of pricing, services and contract additions and renewals.
  • Act as a liaison between internal product and services teams and the customer, with a focus on communicating features, challenges, processes and road-map/action plan and drive internal understanding how they support and influence customer activities.
  • Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight.
  • Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references.
  • Keeping customers informed of process and procedural changes.
  • Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile.
  • Continually take the pulse of customer’s business via analytics, KPI and customer meetings.
  • Understand the competitor foothold within customer, if any.
  • Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty.

Requirements

  • 8-10 years of Account Management, Sales, or Strategic Consulting Leadership experience (or equivalent) in a company with 1,000 or more employees working with large, complex, global customers
  • Must have extensive knowledge and skills gained through wide-ranging experiences in a field(s) that require diverse practices or procedures.
  • Is recognized as a functional expert within own area/geography.
  • Has developed depth or breadth of complex product, market and functional knowledge in own area.
  • Has a good understanding of industry issues and business trends.
  • Leads significant projects, programs and business initiatives using demonstrated creativity and ingenuity.
  • Monitors costs of own work and may manage budget for projects or programs within area.
  • Generally free to determine work priorities based on general direction from managers.
  • Solves complex problems which may be multidisciplinary or require an in-depth evaluation of variable factors.
  • Takes a broad perspective to identify innovative solutions.
  • Leads others to solve complex problems; Makes decisions guided by policies in nonstandard situations.
  • Impacts the achievement of customer, operational, project or service objectives.
  • Anticipates customer needs; assesses requirements and identifies new solutions.
  • Effectively communicates difficult concepts by altering communication style to audience.
Benefits
  • Medical
  • Dental
  • Vision
  • Paid Life/AD&D Insurance
  • Voluntary Life Insurance
  • Short- & Long-Term Disability
  • Flexible Spending Accounts
  • 401K
  • Generous Vacation and Sick Program
  • 10 Paid Holidays
  • Education Assistance Program
  • Business Casual Attire
  • Generous Referral Program
  • Employee Discounts and Rewards
  • And much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsalesstrategic consultingproject managementbudget managementnegotiationanalyticsKPI monitoringcustomer advocacyrisk mitigation
Soft Skills
communicationproblem-solvingleadershiprelationship managementcreativityinnovationcustomer satisfactionstakeholder engagementadaptabilitystrategic thinking