Sr. Field Service Technician
Oshkosh Corporation
Assembly
Field Service Technician, Industrial Ovens
Hillenbrand
full-time
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Assembly
About the role
- Serve as a technical ambassador supporting customers across North America and globally.
- Installation & Commissioning: Lead or support the setup and start-up of industrial ovens and related extrusion systems, ensuring optimal performance and adherence to engineering specifications.
- Troubleshooting & Maintenance: Diagnose mechanical, electrical, and control system issues in the field; perform corrective actions and preventive maintenance to minimize downtime.
- Customer Training: Provide hands-on and classroom-style training to customer personnel on equipment operation, safety, and maintenance best practices.
- Technical Reporting & Documentation: Document service activities, complete detailed Trip Reports, maintain accurate records of service calls, repairs, and maintenance activities, and submit field data to internal teams.
- Recommend spare parts for maintaining equipment.
- Training and Support: Provide onsite training and support for clients on the proper use and maintenance of automated equipment.
- Cross-functional Collaboration: Interface with engineering, manufacturing, and customer service teams to relay field insights and contribute to continuous product improvement.
- Report directly to the Manager of Field Service Support as part of the Aftermarket Service team.
- Extensive travel to customer sites (travel Monday-Friday, home most weekends).
Requirements
- Associate degree in industrial electricity, electronic engineering technology, or equivalent technical training.
- Minimum 5 years of hands-on experience with industrial ovens, preferably in field service or capital equipment assembly.
- Strong mechanical and electrical aptitude, including ability to read schematics and interpret engineering documentation.
- Proficiency with hand tools and diagnostic instruments (e.g., multimeters).
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Must reside within one hour of a major airport.
- Valid driver’s license with a clean driving record.
- Willingness and ability to travel domestically and internationally, often on short notice, with flexibility to travel up to 70% of the time.
- Experience with bakery or extrusion equipment (preferred).
- Experience working with HMI (Human Machine Interface), Wonderware using RS Logics 5000, CompactLogix Processor/Allen-Bradley, RSView, ControlLogix, RS Logics 500, Omron PLC/HMI, and related systems (preferred).
- Knowledge of computer networking, Ethernet IP, Devicenet, RS232 communications, and motor drive technologies such as AC/DC Drives and VFDs (preferred).
