Language / Communication Skills
MITER Brands
AssemblyJavaScript
Job Level
Mid-LevelSenior
Tech Stack
AssemblyReact
About the role
- Ensure machines are performing to customer expectations.
- React to machine issues in the field within an appropriate timeframe and ensure prompt resolution.
- Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs.
- Problem solves for operational or mechanical efficiency.
- Troubleshoot machine problems and/or performance issues through to resolution.
- Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines.
- Complete removal and installation of mechanical components such as shafts, bearings, belts, motors.
- Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents.
- Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s).
- Maintain close relationship with customer care centre (CCC) team and provide regular updates.
- Actively contributes to continuous improvement activities.
- Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration.
- Assist with training and development of new Field Service Engineers, as requested.
Requirements
- Relevant university degree level qualification such as Bachelor of Management / Engineering or Trade Certification is preferred, or combination education and equivalent experience is accepted.
- 3+ years of experience as a field service engineer or equivalent education.
- Relevant knowledge of electronics/electrical assembly and wiring.
- An understanding / knowledge of electronics and electrical assembly and wiring.
- Working knowledge of PC and MS office suite.
- Ability to read, analyse and interpret technical procedures and/or governmental regulations.
- Ability to solve practical problems.
- Excellent customer service skills required.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Good written and verbal communication skills.
- A positive attitude with a strong customer service mindset.
- Knowledge in PC building, repairing and diagnostic testing.
- Experience engaging with customers in a service delivery environment.
- Must be able to drive without restrictions and possess a valid Driver’s License.
- Must be able to obtain a valid passport for travel.
- No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables.
