IT Support Analyst
Highspot
full-time
Posted on:
Location Type: Hybrid
Location: Hyderabad • India
Visit company websiteExplore more
About the role
- Deliver an Exceptional Customer Experience– Above all, our end users are our top priority. You will provide responsive, thoughtful support by diagnosing and resolving issues, and escalating to the appropriate team members when necessary.
- Ensure Scalable and Evolving Operations– Document and update runbooks and procedures to support consistency and continuity. Identify recurring issues and propose scalable solutions, while continuously improving workflows and tools as our environment evolves.
- Own the Hardware and Software Lifecycle– Manage inventory and licensing across multiple platforms. This includes provisioning, maintaining, and decommissioning devices and applications as part of a seamless user experience.
- Foster Cross-Functional and Global Collaboration– Work closely with team members across departments and time zones to align on shared goals and deliver a consistent, high-quality user experience. Adapt communication styles and priorities to meet the diverse needs of a multi-regional team.
Requirements
- A genuine passion for helping people and solving problems with empathy and efficiency.
- Strong sense of accountability, delivering quality results with integrity and care.
- Collaborative mindset with a willingness to listen, learn, and share knowledge.
- Prior experience providing excellent customer service in a technical support environment.
- Proficiency managing MacOS devices in a business environment, with comfort supporting Windows systems.
- Familiarity and hands-on experience with tools including Google Workspace, Okta, Jira, JAMF, Zoom Conference Rooms, Crowdstrike, Office 365 and Intune.
- Flexibility and resilience in navigating dynamic priorities and evolving technology.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supportMacOS managementWindows supportproblem solvinginventory managementlicensing managementworkflow improvementrunbook documentationscalable solutions
Soft skills
empathyaccountabilitycollaborationcommunicationflexibilityresilienceadaptabilityactive listeningknowledge sharingintegrity