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Account Manager

• Manage Renewals, Retention and Expansion of a book of business dually owned with a CSM partner
• Maintain great relationships and uncover opportunities to provide additional value to customers
• Manage the overall economic relationship with customers to ensure retention and proactively drive expansion
• Retention: proactively connect with customers, understand evolving business circumstances, and prepare business cases to prevent churn
• Renewals: own renewals process including negotiations, solutioning and contracting; deeply understand product offerings and price book
• Expansion: identify high-value expansion opportunities, tailor outreach across the quarter, and deliver new bookings
• Voice of the Customer: bring competitive information, pricing insights, product needs and IR trends back to the organization

Product Manager

• Own the product vision, strategy, and roadmap for the Actionable Insights domain.
• Leverage internal and external data to deliver insights that inform better decision-making.
• Build product experiences that integrate intelligent insights directly into user workflows.
• Partner with engineering, design, and business stakeholders to identify high-impact opportunities.
• Document and communicate ideas clearly in a written-first, asynchronous environment.
• Analyze customer feedback and product usage to inform decisions and optimize the user experience.
• Support product discovery using visual tools (e.g., sketches, wireframes) to bring ideas to life.

Senior Product Manager

Vice President

• Own and drive the product vision, roadmap, and performance for the core SaaS platform.
• Lead the application layer experience across web and front-end capabilities.
• Champion AI-first thinking and identify opportunities for transformative innovation.
• Build and lead a high-performing team of product managers and future leaders.
• Collaborate with engineering, design, GTM, and customer teams to ensure cross-functional success.
• Influence stakeholders and peers without direct authority.
• Balance short-term execution with long-term strategy and innovation.
• Represent product direction and progress with senior executives and partners.

Vice President, Product - SaaS Platform

Social Media Manager

• Neon One is a technology company guided by a simple belief: that nonprofit organizations are vital to creating healthy and thriving communities. Our mission is to enable nonprofits and empower nonprofit professionals to grow generosity in their communities by providing industry-leading resources, services, and technology.
• Achieving this goal takes a team united in great purpose and people who are passionate about our customers and their missions. As we continue to grow, we are looking for a new member to join our marketing team as a strategic and creative Social Media Manager.
• As the go-to expert on social media management, you will manage content across all organic platforms, ensuring a consistent brand voice and messaging. This is a hands-on, fast-paced role for someone who can take an idea from concept to finished product—whether it’s a quick-turn short-form video or a multi-post educational ad series. While you won’t manage paid social directly, a working knowledge of paid social is essential to ensure tight collaboration with the Growth Marketing team.
•Responsibilities:
• Social Media Strategy & Execution
• Develop and implement a results-driven social media strategy to grow brand awareness, engagement, and community interaction.
• Own content creation and curation for LinkedIn, Meta (Facebook/Instagram), and other relevant platforms, ensuring a consistent brand voice.
• Design original social-first graphics and lightweight video content to support storytelling, product marketing, and community engagement across platforms.
• Concept and execute social-first content (e.g., explainers, ads, how-tos, testimonials) that perform well in both organic and paid environments.
• Manage daily organic social operations: scheduling, publishing, community engagement, and moderation.
• Collaborate with cross-functional teams (Growth Marketing, Content, Sales, Customer Support) to align social media initiatives with broader business goals.
• Stay current on platform updates, emerging trends, and best practices to keep our social presence ahead of the curve.
• Collaborate with the Head of Community Engagement to respond to comments, questions, and brand mentions to foster a connected and responsive social community.
•Performance & Analytics
• Monitor and analyze performance metrics such as reach, engagement, CTR, follower growth, lead gen, and content resonance.
• Translate insights into clear, actionable recommendations to optimize strategy and content in real-time.
• Identify what’s working, and what’s not, and pivot quickly to stay aligned with evolving audience behavior and business goals.
• Set benchmarks, create weekly reports, and communicate performance to internal stakeholders in a clear, compelling way.
• Design and run A/B tests or experiments to refine post formats, messaging, and publishing cadence.
•Requirements:
• Bachelor’s degree in Marketing, Communications, or a related field.
• 4 years of experience in owning B2B social media strategy, execution, and reporting.
• Background in B2B technology, nonprofit industry experience is a plus.
• Proven track record of driving organic growth (audience, engagement, lead generation) on LinkedIn and Meta.
• Experienced with graphic design and video editing tools like Canva, Adobe Express, and CapCut.
• Proficient with social media management tools, such as Hootsuite and Loomly, for planning and scheduling content.
• Deep knowledge of platform algorithms, features, and content formats.
• Talent for writing clear and engaging copy and polishing content to a high standard.
• Excellent interpersonal and communication skills, ability to act as the subject matter expert on social media marketing
• Analytical thinker with a data-driven approach to problem-solving.
• Comfortable partnering with marketers, creatives, and experts to drive aligned, high-quality work.