Care Pro Relationship Manager
Honor
Salary
💰 $80,000 - $85,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Manage Renewals, Retention and Expansion of a book of business dually owned with a CSM partner
- Maintain great relationships and uncover opportunities to provide additional value to customers
- Manage the overall economic relationship with customers to ensure retention and proactively drive expansion
- Retention: proactively connect with customers, understand evolving business circumstances, and prepare business cases to prevent churn
- Renewals: own renewals process including negotiations, solutioning and contracting; deeply understand product offerings and price book
- Expansion: identify high-value expansion opportunities, tailor outreach across the quarter, and deliver new bookings
- Voice of the Customer: bring competitive information, pricing insights, product needs and IR trends back to the organization
Requirements
- Bachelor’s degree or equivalent
- Minimum of 3+ years with a proven track record for success with sales or account management in a SaaS based environment
- Proven track record of success and exceeding expectations selling to and developing lasting relationships with your customers’ senior management
- Experience successfully managing and growing revenue with customers in an assigned territory or book of business
- Strong listening and deduction skills with the ability to pick-up on possible obstacles or opportunities in customer conversations
- Knowledge of how to accurately forecast revenue levels and achieve sales targets in a high-growth environment
- Strong negotiations skills and the ability to build and present business cases both internally and externally
- Demonstrated hustle and pursuit history with high outreach motor and high contact and conversion rates
- Ability to manage a busy calendar and engage customers every quarter
- Experience using Salesforce.com, SalesLoft, Gong and LinkedIn Sales Navigator
- Proven ability to foster collaboration across departments
- Strong sense of accountability and ownership over team success and product quality
- Highly motivated, self-confident, and driven to achieve exceptional results
- Resourceful and creative in prospect identification and opportunity generation
- Experience with a fast-paced startup environment
- Self-starter with a “can-do” mentality
- Service-oriented approach for fostering positive relationships with internal and external stakeholders
