HighlightTA

IT Support Analyst

HighlightTA

full-time

Posted on:

Location Type: Hybrid

Location: Waterloo • Canada

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Tech Stack

AzureJamfMacOS

About the role

  • Monitor and respond to internal IT support tickets in a timely and professional manner.
  • Troubleshoot hardware and software issues across both Windows and macOS environments.
  • Collaborate with other departments to ensure employees have the tools and access they need.
  • Participate in IT-related projects and rollouts as needed.
  • Set up, configure, and maintain laptops, monitors, peripherals, and phones.
  • Support employee onboarding and offboarding, including workstation setup, account provisioning, and equipment collection.
  • Maintain inventory of hardware, software licenses, and IT supplies.
  • Assist with user administration in Microsoft 365, Azure AD / Entra, and other company systems.
  • Document common solutions and processes to build out our internal IT knowledge base.

Requirements

  • Post-secondary diploma or degree in Information Technology, Computer Science, or a related field
  • 2+ years of experience in an IT support or helpdesk role
  • Working knowledge of Microsoft 365 administration and troubleshooting.
  • Hands-on experience with Windows 10/11 and macOS environments
  • Hardware setup and troubleshooting experience (laptops, docking stations, monitors, etc.)
  • Bonus: Experience with ticketing systems and familiarity with MDM tools like Intune and Jamf Pro
  • Must have or be eligible to obtain and maintain a security clearance as required for the role.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
  • Assistance in obtaining security clearance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttroubleshootinghardware setupsoftware troubleshootingMicrosoft 365 administrationWindows 10Windows 11macOSuser administrationaccount provisioning
Soft Skills
collaborationcommunicationprofessionalismproblem-solvingorganization
Certifications
security clearance