Immigration Legal Services Administrator
World Relief
Customer Success Manager I
HighLevel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention
- Build and manage relationships with high-ticket customers by setting clear expectations, addressing challenges, and delivering tailored solutions
- Lead and execute on-time client implementations while ensuring seamless onboarding and integration
- Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimise customer success
- Act as a key liaison for customer feedback, translating business needs and product requirements into actionable solutions
- Maintain close collaboration with internal teams to ensure alignment, streamline processes, and meet customer expectations
- Configure, test, and validate customer accounts to confirm that products meet business needs and function as intended
- Work cross-functionally within the Customer Success team to share knowledge, provide updates on customer engagements, and ensure smooth customer experiences
- Adapt quickly to product updates, feature releases, and changes, providing strategic communication to stakeholders
- Identify missed opportunities within customer accounts, driving adoption and maximising value through proactive training and support
- Consult with clients on priorities related to upcoming feature roadmaps and product enhancements
- Proactively identify opportunities to improve processes, enhance revenue, and boost product efficiency
- Demonstrate technical acumen by developing workable solutions aligned with customer goals
- Resolve issues and risks through collaborative, cross-functional efforts
- Stay up to date with product developments, maintain expertise in features and functionality, and deliver consistent education to customers
- Exhibit a team-oriented attitude and a strong passion for customer success
- Take ownership of short-turnaround projects and deliver results under tight deadlines
- Continuously improve customer relationship management processes to ensure optimal customer outcomes
- Perform other duties as assigned in response to evolving business needs.
Requirements
- We’re looking for a dynamic and passionate Spanish-speaking Customer Success Manager to join our team
- Bachelor’s Degree or equivalent SaaS experience is strongly preferred
- At least 5 years in a customer-facing and/or implementation role, preferably within a SaaS organization
- Prior experience using HighLevel or other similar vertical solutions preferred
- Proficiency in applications such as MS Office, Google Suite, Zoom, and Slack is strongly preferred
- Demonstartes excellent time management, organizational abilities, and exceptional interpersonal communication skills, both verbal and written
- Self - Motivated and proactive in maintaining regular communication with customers, management, and peers to ensure alignment and progress
- Exihibits strong critical thinking, effective communication, and creative problem-solving skills to address challenges and deliver solutions
- Skilled in managing sensitive customer issues with professionalism, tact, and diplomacy
- Operates as a self-starter with a positive attitude, a strong sense of ownership, and a commitment to personal and professional growth
- Adept at multi-tasking and navigating ambiguity in a fast-paced, collaborative workplace
- Highly organized and capable of balancing multiple responsibilities while meeting deadlines and maintaining attention to detail
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship managementimplementationSaaS experienceprocess improvementtechnical acumenaccount configurationproduct knowledgefeature roadmapstrainingproblem-solving
Soft skills
interpersonal communicationtime managementorganizational abilitiesself-motivationproactive communicationcritical thinkingcreativityprofessionalismownershipadaptability
Certifications
Bachelor's Degree
