Outside Sales Representative, Healthcare
Sage Health
Contact Center Specialist, Disability Leave Insurance
Protective Life
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $41,600 - $50,000 per year
Job Level
JuniorMid-Level
About the role
- Deliver outstanding customer service to internal and external clients.
- Handle incoming calls regarding DBL and PFL with professionalism and empathy.
- Use active listening and effective questioning to identify customer needs.
- Investigate issues and propose appropriate solutions, ensuring follow-through.
- Strive for one-call resolution while managing calls efficiently.
- Accurately document all customer interactions.
- Communicate claim statuses clearly and effectively.
- Refer complex issues to Leads or Supervisors as needed.
- Process customer emails and maintain service standards.
- Meet or exceed individual and team performance goals.
Requirements
- High School Diploma or equivalent required. Associate’s or Bachelor’s degree in Business Administration, Finance, or a related field is preferred. 2+ years of customer facing work experience required. 1+ years contact center experience preferred. Exceptional customer service and interpersonal skills. Strong problem-solving and analytical abilities. Excellent verbal and written communication. Ability to empathize and remain calm under pressure. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
