Insurance

• Deliver outstanding customer service to internal and external clients.
• Handle incoming calls regarding DBL and PFL with professionalism and empathy.
• Use active listening and effective questioning to identify customer needs.
• Investigate issues and propose appropriate solutions, ensuring follow-through.
• Strive for one-call resolution while managing calls efficiently.
• Accurately document all customer interactions.
• Communicate claim statuses clearly and effectively.
• Refer complex issues to Leads or Supervisors as needed.
• Process customer emails and maintain service standards.
• Meet or exceed individual and team performance goals.

Contact Center Specialist, Disability Leave Insurance

Insurance Consultant (m/f/d)

Insurance/Billing Collection Assistant III – Department of Medicine

Insurance Billing/Collection Assistant III – Surgery

Title Insurance Assistant

Inbound Sales Center Insurance Agent, Personal Lines