Banking Partnerships and Alliances Lead
EBANX
Ruby on Rails
Account Management Team Lead
HighLevel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Provide daily leadership, coaching, and empowering Account Managers to enhance their performance and development.
- Account Management Experience encouraged
- Serve as the primary point of contact for management level inquiries and customer support escalations and coach AMs through recovery plans.
- Facilitate training sessions with Leads and/or Managers to provide ongoing support to team members to enhance their skills along with new hire training.
- Monitor team and department health, contributing to strategic team development.
- Recommend improvements to client lifecycle, handoffs, documentation, and renewal planning.
- Track and report on individual and team performance metrics, providing feedback for continuous improvement.
- Identify areas for process redesign and recommend changes to enhance service quality.
- Address and resolve advanced customer requests promptly, ensuring detailed and accurate documentation.
- Foster a collaborative work environment and encourage effective teamwork.
- Work closely with the Manager to operationalize strategy and ensure the team is aligned on priorities and KPIs.
- Guide account planning and ensure consistent processes are applied across all client tiers.
- Help AM2s prepare for Enterprise work by offering structured feedback and encouraging participation in shadowing and strategic thinking.
- Execute additional tasks and responsibilities as business needs evolve.
Requirements
- Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.
- Prior experience in SaaS sales, with a proven ability to manage the full sales cycle. Strong communication and negotiation skills are essential.
- Prior experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth company preferred.
- You are a true people coach at heart, you love mentoring, leading and contributing to the professional development of those around you.
- A strong technical aptitude to help our users succeed with the HighLevel software.
- Strong collaboration, time-management and prioritization skills are critical to the success of this role.
- The ability to build and maintain strong relationships internally with teams and customers.
- Demonstrated approach to problem solving and conflict management is a plus.
- Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results.
- Demonstrated ability to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports.
- Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral.
- Experience working with and/or ability to learn the use of various CRM Systems is a plus.
- Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.
- Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media.
Benefits
- Equal Employment Opportunity Employer
- Remote-first environment
- Global community of support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS salesaccount managementcustomer supportperformance metricsprocess redesignproblem solvingconflict managementsocial media managementSEOwebsite/funnel building
Soft skills
leadershipcoachingcommunicationnegotiationcollaborationtime managementprioritizationrelationship buildingmentoringteamwork
Certifications
Bachelor’s DegreeSaaS Experience
