Account Manager

• Drive the activation and expansion of EBANX’s operations in India, launching new verticals and partnerships while growing existing merchants and increasing the company’s Share of Wallet in the region.
• Work closely with the Director of India to educate, collaborate, and engage with partners to strengthen EBANX’s value proposition in India, ensuring it remains competitive and relevant to global clients.
• Support the Director in engaging with frontline commercial teams, helping them effectively sell EBANX’s India portfolio to global merchants.
• Ensure clarity around EBANX’s value proposition in India — why our model matters, what differentiates our payment portfolio, and how it aligns with each merchant and vertical strategy.
• Engage with additional partners to optimize Cost of Payments (Take Cost), Payment Portfolio, and Redundancy Rails, ensuring EBANX’s four core pillars — performance, SLA, service levels, and platform robustness — are consistently achieved.
• Lead negotiations with PSPs, banks, acquirers, and other payment partners, validating their capabilities and aligning them with EBANX’s operational model.
• Own all aspects that impact P&L for merchant activation, including cost negotiations, promotions, and campaigns.
• Collaborate with GTM and Marketing teams to define target verticals, anchor brands, educational materials, and localized commercial content that highlight EBANX’s value proposition.
• Contribute to studies, benchmarks, and thought leadership initiatives, such as the Beyond Borders Report, representing the Indian market as a Subject Matter Expert (SME).
• Partner with commercial teams to optimize live merchants, acting as a local consultant — analyzing payment flows, checkout experiences, and consumer behavior to identify improvement opportunities.
• Track and report key performance indicators (KPIs) for India, including TPV, revenue, Share of Wallet, payment mix, and ramp-up curves, ensuring growth targets are met.

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