EBANX

Account Manager

• Oversee and grow a portfolio of strategic merchants by implementing commercial initiatives designed to drive consistent year-over-year revenue growth;
• Develop and drive a pipeline of new products, market expansion, and share-of-checkout opportunities to increase volume and revenue within a global strategic merchant relationship;
• Build and maintain trusted relationships, acting as the voice of the customer: understanding their priorities, pain points, and expansion plans, and communicating these effectively across internal cross-functional teams;
• Ensure outstanding internal and external communication — address client demands, convey compelling value propositions, and communicate EBANX’s product roadmap or sensitive updates clearly;
• Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement;
• Collaborate closely with a diverse cross-functional team (product, marketing, operations, risk, legal, finance) to maximize merchant satisfaction and advocacy;
• Maintain a strong understanding of our competitive landscape and business strategy;
• Diligently report on sales pipeline progression within Salesforce, requiring strong organization and accuracy;
• Provide feedback to leadership on how to optimize the sales cycle, enhance sales channels, and strengthen brand positioning;
• Represent EBANX and its values with professionalism and positivity at all times;

Enterprise Key Account Manager