Account Coordinator
Pharmacy Data Management, Inc. (PDMI)
Customer Support Specialist
Higher Logic
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver first-tier application support and handle initial research, troubleshooting, and resolution of customer issues.
- Communicate technical information clearly to non-technical users.
- Demonstrate exceptional customer service and organizational skills while managing multiple priorities.
- Collaborate with the Customer Services & Support team and escalate issues as appropriate.
- Maintain time and task management to meet deadlines and support customer needs.
- Contribute to continuous improvement of support processes and documentation.
Requirements
- Bachelor's Degree or equivalent technical training and professional work experience.
- 2-3 years of recent technical customer service experience.
- Basic knowledge of standard web technologies, browsers and web applications.
- Excellent analytical and troubleshooting skills.
- Possess strong time and priority management skills and is able to meet and manage deadlines.
- Exceptional verbal and written English communication skills.
- Familiarity with contact center ticketing and service systems (preferred).
- Technology-literate, loves detective work, and relentlessly pursues the full answer.
- Self-directed and able to learn independently; good time and task management skills.
