Higher Logic

Artificial Intelligence

• Monitor customer conversations, feedback channels, and executive discussions to identify recurring themes and insights.
• Synthesize customer input into structured summaries and actionable recommendations.
• Participate in customer meetings, including executive-level conversations, and assist with preparation and follow-up documentation.
• Support the identification and prioritization of feature requests and product opportunities.
• Assist in mapping customer requests to existing capabilities and potential enhancements.
• Collaborate on the development and prototyping of AI-powered tools to improve insight generation and feature adoption tracking.
• Contribute to analysis of engagement, adoption, and usage patterns across customer accounts.

AI & Community Strategy Intern

Marketing

• YouTube Cleanup: Organize and optimize our YouTube channel content.
• Proofreading: Proofread podcast and case study transcripts for accuracy and clarity.
• Content Creation: Draft social media posts and blogs for review by our marketing team.
• Social Media Engagement: Follow and engage with our partners, customers, and high-value prospects on LinkedIn.
• Content Curation: Find and share relevant articles from thought leaders and industry organizations such as ASAE, TSAE, CSAE, AuSAE, and others on LinkedIn.
• Community Engagement: Monitor and engage in conversations on LinkedIn as directed.
• Resource Management: Add top resources to Gong blocks.
• Data Management: Assist with data cleanup in HubSpot.
• Content Updates: Update content and webinar thank you pages to include “Get a Demo” messages.
• Content Library Management: Add content to the Sales and Marketing Library and Content Matrix once live.
• SEO Tasks: Create SEO content briefs and conduct SEO topic research

Marketing Intern

Frontend Engineer

• Determine the feasibility and technical requirements of design projects and goals as stated from the project managers and other stakeholders.
• Develop and maintain responsive web applications using HTML, CSS, and JavaScript.
• Collaborate with UX/UI designers to implement design mockups and wireframes.
• Optimize applications for maximum speed and scalability.
• Conduct code reviews and provide constructive feedback to team members.
• Troubleshoot and debug issues across various browsers and devices.
• Participate in agile development processes, including sprint planning and retrospectives.
• Ensure code is optimized for various devices and browsers.
• Maintain and update existing websites to improve usability and design.
• Stay up-to-date with the latest trends and technologies, as well as learn and be well versed in the Higher Logic & Vanilla platforms/widgets and upcoming roadmap enhancements.
• Serve as customer advocate to internal engineering teams for bug fixes related to the HL Product supporting the customer
• Conduct all business in accordance with Higher Logic policies and procedures.
• Participate in meetings related to dev phase of customer projects for discovery, updates, troubleshooting, and site reviews.

Senior Front-End Developer

DevOps Engineer

• Building and supporting our cloud-based environment.
• Manage and troubleshoot Linux-based systems in production and non-production environments.
• Improve infrastructure automation, monitoring, and operational processes.
• Assist with incident response, root cause analysis, and continuous improvement.
• Participate in code reviews and contribute to infrastructure standards and best practices.
• Participating in the application of software patches and security updates.
• Appreciate the value of diversity of opinions, approaches, and backgrounds.
• Communicate & collaborate extremely well with others.
• Understand the value provided by incremental solution delivery, POCs, etc.
• Think with an Agile mindset and are familiar with Kanban and Scrum.
• Work with Developers and Support to continuously improve uptime of hosted service.
• Share on-call responsibilities with team members.
• Follow best cloud practices within engineering teams.

• Building and supporting our cloud-based environment
• Manage and troubleshoot Linux-based systems in production and non-production environments.
• Improve infrastructure automation, monitoring, and operational processes.
• Assist with incident response, root cause analysis, and continuous improvement.
• Participate in code reviews and contribute to infrastructure standards and best practices.
• Participate in the application of software patches and security updates
• Appreciate the value of diversity of opinions, approaches, and backgrounds.
• Communicate & collaborate extremely well with others.
• Understand the value provided by incremental solution delivery, POCs, etc.
• Think with an Agile mindset and are familiar with Kanban and Scrum.
• Work with Developers and Support to continuously improve uptime of hosted service.
• Share on-call responsibilities with team members.
• Follow best cloud practices within engineering teams.

Manager

• Research and identify strategic enterprise accounts with high potential for Higher Logic solutions.
• Initiate executive-level conversations that uncover business priorities, challenges, and alignment opportunities.
• Develop customized outreach strategies to engage senior stakeholders and secure discovery meetings.
• Build long-term relationships with prospective clients to position Higher Logic as a trusted partner.
• Collaborate with Sales, Marketing, and Product teams to refine messaging and engagement tactics.
• Track and document all interactions in CRM systems and report regularly on outreach progress.
• Continuously monitor industry trends, competitor activity, and prospect behavior to inform outreach.
• Transition qualified opportunities to appropriate sales team members for pursuit.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

Strategic Market Development Manager

Account Executive

• Serve as a strategic partner to key decision-makers and stakeholders in assigned enterprise accounts, driving cross-sell and up-sell initiatives across business units.
• Develop and execute account expansion plans tailored to the unique structure, goals, and challenges of each client organization.
• Establish trusted, advisory relationships with C-level and senior executives, articulating Higher Logic's value proposition in the context of the customer's strategic priorities.
• Collaborate closely with Customer Success, Product, and Marketing teams to align solutions with customer needs and influence the customer roadmap.
• Lead the orchestration of complex sales cycles, including multi-stakeholder negotiations, executive presentations, and contract development.
• Maintain a high level of knowledge about Higher Logic's solutions and the broader market landscape to anticipate client needs and provide thought leadership.
• Consistently meet or exceed growth targets for assigned accounts.
• Accurately forecast revenue and maintain detailed documentation of pipeline activity and customer engagements.
• Conduct all business in accordance with Higher Logic policies and procedures.
• Other job-related duties as assigned.

Strategic Account Director

• Develop a robust understanding of Higher Logic’s products and services - be an expert in our product offerings, USPs and competitive differentiators
• Meet or exceed quarterly sales targets by driving new opportunities within an assigned territory through a combination of outbound prospecting and working inbound leads.
• Provide technical, value-based demonstrations based on the specific needs and business outcomes of your prospects
• Accurate forecasting of monthly and quarterly bookings to Sales Manager accompanied by diligent pipeline management
• Work with assigned Business Development Representative in the territory to prioritize accounts and outreach to new opportunities
• Diligently follow Higher Logic’s sales process with a keen attention to detail by tracking all activities, notes, and accurate sales stages in Salesforce
• Lead with a value-based and consultative sales approach to sell to key stakeholders and decision makers
• Partner effectively with Sales Engineers where needed for technical conversations
• Collaborate with your peers as well as the product and marketing teams in a fully remote setting
• Provides customer voice of market and provides insights to sales leadership, product and marketing to help evolve GTM strategy
• Plays a mentoring role across the team and partners effectively with sales enablement to help develop and improve sales training tools
• Conduct all business in accordance with Higher Logic values, policies and procedures
• All other duties as assigned

AI & Community Strategy Intern

Marketing Intern

Senior Front-End Developer

DevOps Engineer

DevOps Engineer

Strategic Market Development Manager

Strategic Account Director

Senior Account Executive, Enterprise