Higher Logic

Contract Specialist

• Assist in the preparation, review, and negotiation of various types of contracts, including NDAs, Master Services Agreements, Statements of Work, etc.
• Coordinate and manage vendor management process, including identification of potential risks in agreements, RFPs, and maintenance of vendor management system.
• Maintain and update contract management system, ensuring all contracts are properly stored, tracked, and relevant metadata is accessible by the organization.
• Conduct legal research and prepare summaries on relevant laws, regulations, and industry standards to support contract negotiations and compliance efforts.
• Provide administrative support to the legal team, including scheduling meetings, preparing reports, and maintaining legal files and records. Act as a point of contact for internal departments and external parties regarding contract-related inquiries and issues.
• Assist in training staff on contract policies and procedures and provide guidance on contract-related matters.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

Analytics Engineer

• Build and maintain scalable ETL/ELT pipelines to ingest structured and unstructured data into the data warehouse.
• Develop and optimize data models to support reporting, dashboards, and operational insights.
• Write clean, efficient, and reusable SQL and Python code to transform raw data into business-ready outputs.
• Collaborate with analytics and business stakeholders to understand data requirements and deliver practical solutions.
• Monitor pipeline performance and ensure reliability, accuracy, and timeliness of data flows.
• Design frameworks for triggering AI workflows based on business rules and data events.
• Serve as a subject matter expert on data best practices, including schema design, data governance, and data security.
• Partner with cross-functional teams to align data assets with enterprise goals, AI enablement, and automation strategies.
• Drive adoption of new data tools and methodologies, such as DBT, Iceberg, or similar modern data stack technologies.
• All other duties as assigned.

Associate Data Solutions Engineer

Customer Support

• Responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers.
• Overseeing all core people leadership functions including hiring, training, mentoring, and performance management.
• Implements customer-centric processes and systems to enhance the team’s productivity and performance.
• Foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall.

Customer Support Manager

Backend Engineer

• Build, maintain, and ship high-quality product features in a multidisciplinary Agile team.
• Design and evolve backend systems that support large-scale, highly configurable community applications.
• Work across core application layers, APIs, integrations, and platform capabilities to deliver reliable end-to-end solutions.
• Write reliable, well-tested code; participate in code review; mentor teammates through thoughtful feedback and shared patterns.
• Triage, debug, and resolve production issues efficiently; collaborate closely with product, QA, support, and other engineers to close the loop quickly.
• Contribute to application performance, scalability, resilience, and maintainability across a large and evolving codebase.
• Help shape technical direction by improving architecture, coding standards, tooling, documentation, and team development practices.
• Participate in guild or cross-team engineering discussions to strengthen backend practices and promote sustainable patterns across the organization.

Senior Software Engineer, PHP

• Own retention and renewal outcomes for an assigned book of business, with accountability for customer health, renewal strategy, and risk mitigation.
• Take a hands-on, whatever-it-takes approach to retaining customer accounts, stepping into issues directly and doing what is needed to move the account forward.
• Lead proactive account reviews and executive conversations focused on customer goals, adoption, business value, risks, and next steps.
• Identify customer challenges, business risks, and gaps in adoption, then drive clear action plans to improve outcomes and protect retention.
• Operate with a high degree of ownership and urgency, recognizing that no task is too small when customer retention or account health is at risk.
• Partner cross-functionally with Customer Success, Sales, Support, Services, Product, and Leadership to resolve issues, align resources, and move accounts forward.
• Identify and communicate upsell or cross-sell opportunities when they align to customer needs and goals.
• Capture and elevate customer feedback, market insight, and product gaps to help influence company priorities.
• Develop and improve playbooks, engagement strategies, and operating rhythms that increase team effectiveness and customer retention.
• Provide guidance, coaching, and strategic support to Customer Success Managers on complex accounts, renewal risk, and executive engagement.
• Represent Higher Logic with professionalism, accountability, and sound judgment in all customer and internal interactions.
• Perform other related duties as assigned

Contract Specialist

Associate Data Solutions Engineer

Customer Support Manager

Senior Software Engineer, PHP

Customer Care Strategist