Higher Logic

Full-stack Engineer

• Maintain, modify, and improve Higher Logic’s current software solutions
• Write reusable, testable, and efficient code
• Participate in agile planning and review meetings
• Contribute to peer code reviews and internal documentation generation
• Support Product team members in ongoing planning and design
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

Software Developer

• Analyze and troubleshoot complicated systems
• Work with Architects to create scalable cloud-based services to meet new functionality requirements
• Develop upon and optimize existing code bases
• Participate in agile planning and review meetings
• Lead coding reviews and mentor team members to following established coding standards
• Support Product team members in ongoing planning and design
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

Senior Software Developer

Business Development Rep

• Identify and research potential clients and new market opportunities.
• Contact prospective clients through various channels (cold calling, emailing, social media, networking).
• Qualify leads from marketing campaigns as sales opportunities.
• Assess and prioritize potential clients based on their needs and readiness to engage.
• Collaborate with sales teams to ensure the company's goals and targets are met.
• Provide regular updates and reports on sales activities, opportunities, and results to management.
• Maintain accurate records of interactions with prospective clients in the CRM system.
• Continuously seek feedback and improve sales techniques and approaches.
• Stay updated on industry trends, best practices, and competitive landscape.
• Conduct all business following Higher Logic values, policies, and procedures.
• All other duties as assigned.

Business Development Representative

Analytics Engineer

• Support Higher Logic’s strategic data initiatives by designing, developing, and scaling data pipelines and models that enable analytics, business intelligence, and AI workflows using both structured and unstructured data.
• Build and maintain scalable ETL/ELT pipelines to ingest structured and unstructured data into the data warehouse.
• Develop and optimize data models to support reporting, dashboards, and operational insights.
• Write clean, efficient, and reusable SQL and Python code to transform raw data into business-ready outputs.
• Collaborate with analytics and business stakeholders to understand data requirements and deliver practical solutions.
• Monitor pipeline performance and ensure reliability, accuracy, and timeliness of data flows.
• Design frameworks for triggering AI workflows based on business rules and data events.
• Serve as a subject matter expert on data best practices, including schema design, data governance, and data security.
• Partner with cross-functional teams to align data assets with enterprise goals, AI enablement, and automation strategies.
• Drive adoption of new data tools and methodologies, such as DBT, Iceberg, or similar modern data stack technologies.
• Report directly to the Chief Data Officer and work closely with internal stakeholders across departments to ensure data is reliable, accessible, and actionable.

Data Solutions Engineer

Customer Support

• Deliver first-tier application support and handle initial research, troubleshooting, and resolution of customer issues.
• Communicate technical information clearly to non-technical users.
• Demonstrate exceptional customer service and organizational skills while managing multiple priorities.
• Collaborate with the Customer Services & Support team and escalate issues as appropriate.
• Maintain time and task management to meet deadlines and support customer needs.
• Contribute to continuous improvement of support processes and documentation.

Customer Support Specialist

Account Executive

• At Higher Logic: industry-leading, human-focused engagement platform serving over 3,000 customers and 200 million users
• Account Executive responsible for selling Higher Logic products as a trusted advisor to meet client business outcomes
• Develop a robust understanding of Higher Logic’s products, USPs, and competitive differentiators
• Meet or exceed quarterly sales targets through outbound prospecting and inbound leads
• Provide technical, value-based demonstrations tailored to prospect needs
• Accurate forecasting of monthly and quarterly bookings and diligent pipeline management
• Follow Higher Logic’s sales process and track activities and stages in Salesforce
• Lead with a value-based, consultative sales approach and sell to key stakeholders and decision makers
• Partner with Sales Engineers for technical conversations and collaborate with product and marketing teams remotely

Solutions Engineer

• Take high-level concepts from the CEO and independently research, design, and prototype cutting-edge AI solutions.
• Be our "futurist," constantly seeking out the latest technologies, trends, and opportunities in the AI space.
• Serve as the technical lead and visionary for integrating advanced AI capabilities into our SaaS applications.
• Champion a culture of innovation by sharing your knowledge, mentoring other engineers, and demonstrating what's possible.
• Troubleshoot and solve our most complex design and coding challenges, especially in new and uncharted territory.