Higher Logic

Security Engineer

• Collaborate with team members and stakeholders to understand or identify defined work problems and program goals, obtain prioritized deliverables, and discuss program impact.
• Prioritize program goals, understand and translate other stakeholders’ needs into program goals and prioritize deliverables with minimal assistance, and contribute to decisions on prioritizing goals and deliverables.
• Define the scope of projects and develop, execute, and/or manage project plans for supported program(s).
• Review key metrics pertaining to a program, monitor potential metric deviations, and define corrective actions for critical deviations.
• Implement maturity frameworks across multiple programs factoring in emerging regulations and proactive detection of risks.
• Identify, communicate, and collaborate with relevant stakeholders within one or more teams to drive impact and work toward mutual goals.
• Establishment of learnings, best practices, standardized frameworks and tools across programs and projects.
• Preparation of the detailed program/project plan along with the “services of common concern.”
• Establishment of communication modes and cadences with various stakeholders, conducting planned and ad-hoc meetings with various stakeholders to ensure project milestones are on track and to communicate latest status to them, and sharing of meeting minutes and regular updates with various stakeholders.
• Identification of stakeholders and their roles, keeping them updated on the progress of the project, addressing their concerns, seeking, and implementing their feedback.
• Identification of risks and detailing of mitigation plans to ensure that the projects stays on track or are brought back on track in the event of delays or blockers.
• Assisting Sales and procurement efforts with review of contract terms and conditions related to security and risk.
• Support business travel on an as needed basis (up to 10%).
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

GRC Security Program Manager

Application Engineer

• Focus on customer reported issues escalated by Customer Services teams; troubleshooting, performing basic code analysis, triaging, and/or writing SQL database queries to isolate issues and provide resolution; escalating to appropriate team as necessary.
• Take ownership of assigned tasks, following through on assignments until issues are resolved and closed.
• Develop proficiency in product knowledge, working towards subject matter expertise.
• Learn necessary IT tools and issue management tools to work through issues, along with processes defined for Service Level Agreements, bug escalation, and team procedures.
• Work with senior team members in investigating complex issues, determining root cause, and working issues toward resolution.
• Build, develop and grow cross-functional relationships; actively and collaboratively engage via internal communication channels, providing timely feedback on questions.
• Assist in monitoring system resources and application issues, escalating to appropriate team as necessary.
• Update documentation as necessary.
• May, infrequently, be requested to work an on-call shift, including nights, weekends, and holidays, as necessary.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

Application Engineer II

Marketing

• Execute multi-channel marketing campaigns that support product launches, demand generation, and customer growth initiatives
• Run and optimize campaigns across channels such as email, paid media, webinars, landing pages, digital programs, and events
• Coordinate campaign assets, messaging, and timelines with Product Marketing and Customer Growth teams
• Maintain campaign calendars and ensure programs launch smoothly
• Continuously evaluate campaign performance and identify opportunities to improve pipeline generation and engagement
• Monitor campaign performance, analyze results, and share insights with internal stakeholders
• Recommend improvements to campaign tactics and targeting
• Run experiments and tests to improve engagement, conversion, and pipeline contribution
• Partner closely with Product and Customer Marketing as well as other marketing team members to ensure campaigns support go-to-market priorities

Marketing Manager, Campaigns

QA Engineer

• Identify test requirements, communicate scope of testing, and establish estimates of testing effort.
• Develop, document, and execute manual test scenarios to identify defects and certify new and old features.
• Develop and maintain automated tests.
• Identify, report, and communicate quality issues within a defect management tool; describe expected behavior/resolutions.
• Collaborate across multiple teams to resolve product issues and identify the scope of testing.
• Develop proficiency in product knowledge, working towards subject matter expertise.
• Engage and collaborate with team members to ensure proper cross training, minimize wasted effort, and regularly deliver the highest priority changes with the team.
• Establish quality methodologies and strategies to achieve desired test coverage.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

Senior QA Analyst

Artificial Intelligence

• Monitor customer conversations, feedback channels, and executive discussions to identify recurring themes and insights.
• Synthesize customer input into structured summaries and actionable recommendations.
• Participate in customer meetings, including executive-level conversations, and assist with preparation and follow-up documentation.
• Support the identification and prioritization of feature requests and product opportunities.
• Assist in mapping customer requests to existing capabilities and potential enhancements.
• Collaborate on the development and prototyping of AI-powered tools to improve insight generation and feature adoption tracking.
• Contribute to analysis of engagement, adoption, and usage patterns across customer accounts.

AI & Community Strategy Intern

• YouTube Cleanup: Organize and optimize our YouTube channel content.
• Proofreading: Proofread podcast and case study transcripts for accuracy and clarity.
• Content Creation: Draft social media posts and blogs for review by our marketing team.
• Social Media Engagement: Follow and engage with our partners, customers, and high-value prospects on LinkedIn.
• Content Curation: Find and share relevant articles from thought leaders and industry organizations such as ASAE, TSAE, CSAE, AuSAE, and others on LinkedIn.
• Community Engagement: Monitor and engage in conversations on LinkedIn as directed.
• Resource Management: Add top resources to Gong blocks.
• Data Management: Assist with data cleanup in HubSpot.
• Content Updates: Update content and webinar thank you pages to include “Get a Demo” messages.
• Content Library Management: Add content to the Sales and Marketing Library and Content Matrix once live.
• SEO Tasks: Create SEO content briefs and conduct SEO topic research

GRC Security Program Manager

Application Engineer II

Marketing Manager, Campaigns

Senior QA Analyst

AI & Community Strategy Intern

Marketing Intern