Higher Logic

Analytics Engineer

• Support Higher Logic’s strategic data initiatives by designing, developing, and scaling data pipelines and models.
• Build the next generation of the data platform.
• Play a key role in architecting scalable, performant, and governed data systems.
• Design and build new data pipelines and lakehouse patterns.
• Establish data governance and lineage foundations.
• Build and optimize pipelines that power analytics and operational workloads.
• Design performant warehouse schemas and ETL/ELT processes.
• Lead performance and cost optimization initiatives across Glue, Databricks, and S3.
• Implement data quality, documentation, and testing frameworks.
• Develop infrastructure as code using Terraform and automate deployments.

Data Solutions Engineer

Full-stack Engineer

• Maintain, modify, and improve Higher Logic’s current software solutions
• Write reusable, testable, and efficient code
• Participate in agile planning and review meetings
• Contribute to peer code reviews and internal documentation generation
• Support Product team members in ongoing planning and design
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

Software Developer

• Analyze and troubleshoot complicated systems
• Work with Architects to create scalable cloud-based services to meet new functionality requirements
• Develop upon and optimize existing code bases
• Participate in agile planning and review meetings
• Lead coding reviews and mentor team members to following established coding standards
• Support Product team members in ongoing planning and design
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

Senior Software Developer

Business Development Rep

• Identify and research potential clients and new market opportunities.
• Contact prospective clients through various channels (cold calling, emailing, social media, networking).
• Qualify leads from marketing campaigns as sales opportunities.
• Assess and prioritize potential clients based on their needs and readiness to engage.
• Collaborate with sales teams to ensure the company's goals and targets are met.
• Provide regular updates and reports on sales activities, opportunities, and results to management.
• Maintain accurate records of interactions with prospective clients in the CRM system.
• Continuously seek feedback and improve sales techniques and approaches.
• Stay updated on industry trends, best practices, and competitive landscape.
• Conduct all business following Higher Logic values, policies, and procedures.
• All other duties as assigned.

Business Development Representative

• Support Higher Logic’s strategic data initiatives by designing, developing, and scaling data pipelines and models that enable analytics, business intelligence, and AI workflows using both structured and unstructured data.
• Build and maintain scalable ETL/ELT pipelines to ingest structured and unstructured data into the data warehouse.
• Develop and optimize data models to support reporting, dashboards, and operational insights.
• Write clean, efficient, and reusable SQL and Python code to transform raw data into business-ready outputs.
• Collaborate with analytics and business stakeholders to understand data requirements and deliver practical solutions.
• Monitor pipeline performance and ensure reliability, accuracy, and timeliness of data flows.
• Design frameworks for triggering AI workflows based on business rules and data events.
• Serve as a subject matter expert on data best practices, including schema design, data governance, and data security.
• Partner with cross-functional teams to align data assets with enterprise goals, AI enablement, and automation strategies.
• Drive adoption of new data tools and methodologies, such as DBT, Iceberg, or similar modern data stack technologies.
• Report directly to the Chief Data Officer and work closely with internal stakeholders across departments to ensure data is reliable, accessible, and actionable.

Customer Support

• Deliver first-tier application support and handle initial research, troubleshooting, and resolution of customer issues.
• Communicate technical information clearly to non-technical users.
• Demonstrate exceptional customer service and organizational skills while managing multiple priorities.
• Collaborate with the Customer Services & Support team and escalate issues as appropriate.
• Maintain time and task management to meet deadlines and support customer needs.
• Contribute to continuous improvement of support processes and documentation.

Customer Support Specialist

Account Executive

• At Higher Logic: industry-leading, human-focused engagement platform serving over 3,000 customers and 200 million users
• Account Executive responsible for selling Higher Logic products as a trusted advisor to meet client business outcomes
• Develop a robust understanding of Higher Logic’s products, USPs, and competitive differentiators
• Meet or exceed quarterly sales targets through outbound prospecting and inbound leads
• Provide technical, value-based demonstrations tailored to prospect needs
• Accurate forecasting of monthly and quarterly bookings and diligent pipeline management
• Follow Higher Logic’s sales process and track activities and stages in Salesforce
• Lead with a value-based, consultative sales approach and sell to key stakeholders and decision makers
• Partner with Sales Engineers for technical conversations and collaborate with product and marketing teams remotely

Solutions Engineer

• Take high-level concepts from the CEO and independently research, design, and prototype cutting-edge AI solutions.
• Be our "futurist," constantly seeking out the latest technologies, trends, and opportunities in the AI space.
• Serve as the technical lead and visionary for integrating advanced AI capabilities into our SaaS applications.
• Champion a culture of innovation by sharing your knowledge, mentoring other engineers, and demonstrating what's possible.
• Troubleshoot and solve our most complex design and coding challenges, especially in new and uncharted territory.

Data Solutions Engineer

Software Developer

Senior Software Developer

Business Development Representative

Data Solutions Engineer

Customer Support Specialist

Account Executive

AI Solutions Architect