Client Services Representative

• Design and demonstrate strong communication skills through active listening to understand the customer’s need.
• Provide exceptional customer care in a fast-paced environment.
• Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
• Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
• Provide product training to users to ensure services are used effectively within the client environment.
• Manage the delivery and implementation of client products and services.
• Conduct product demonstrations to clients and potential clients.

Client Services Associate

Client Services Processing Analyst