Field Service Engineer, Remote
Illumina
Client Services Associate
GFT Technologies
full-time
Posted on:
Origin: • 🇨🇷 Costa Rica
Visit company websiteJob Level
JuniorMid-Level
About the role
- Design and demonstrate strong communication skills through active listening to understand the customer’s need.
- Provide exceptional customer care in a fast-paced environment.
- Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
- Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
- Provide product training to users to ensure services are used effectively within the client environment.
- Manage the delivery and implementation of client products and services.
- Conduct product demonstrations to clients and potential clients.
Requirements
- High School Diploma and/or Bachelor's degree in Business Administration or related fields.
- 2-3 years advanced customer service experience.
- Excellent English written and oral communications skills.
- Strong problem-solving skills.
- Advanced organizational skills.
- Strong PC/internet skills.
- Mainframe or Access experience is a plus.
- Excel Intermediate.
- Ability to handle multiple tasks and priorities.
- Must be able to successfully pass Employee Background screen including criminal background check, previous employment and education verification, and a drug screen.
- Commitment to inclusion and diversity; all qualified applicants will be considered.
