Field Service Engineer, Remote
Illumina
Account Coordinator
Pharmacy Data Management, Inc. (PDMI)
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteJob Level
Junior
About the role
- Be the main point of contact for client inquiries, helping to resolve issues and maintain strong relationships.
- Work cross-functionally with internal teams to fulfill client requests efficiently.
- Track and manage client requests, ensuring timely completion and clear documentation.
- Assist in preparing meeting materials and support Account Managers with client needs.
- Take ownership of processes and contribute to continuous improvement efforts.
- Ensure clients’ daily operational needs are met and maintain high service standards.
Requirements
- A bachelor’s degree in business administration or a related field, or equivalent experience.
- 1-2 years of customer relations experience, preferably in a technical, healthcare, pharmacy, or service-focused industry.
- Strong understanding of Microsoft Office applications, including Outlook, Teams, Excel, and Word.
- Talent for researching client inquiries thoroughly and providing accurate, timely responses.
- Strong organizational skills and the ability to manage multiple priorities.
- Exceptional communication and relationship-building skills.
- Tech-savviness and a keen eye for detail to keep documentation and processes running smoothly.
