Pharmacy Data Management, Inc. (PDMI)

Account Manager

• Client Onboarding and Program Setup : Assist with obtaining client data, reviewing implementation forms, setting up program access, and configuring reporting parameters.
• Data and Feed Management : Monitor, verify, and coordinate client data feeds, including SFTP setup and ensuring accuracy and completeness.
• Training and Support : Provide training to clients and pharmacies on proprietary reports and point-of-sale programs; act as backup support for Account Managers.
• Operational Coordination : Collaborate with technical teams, manage operations support requests, and participate in team/client meetings.
• Documentation and Compliance : Maintain detailed client files, verify program eligibility, and ensure documentation for new client setups and HRSA requirements.
• Issue Resolution and Escalation : Handle claims resolution, address client inquiries, and escalate complex issues as needed.
• Continuous Development and Cross-Training : Stay updated on 340B program education, support team absences, and assist in product enhancements.

340B Account Coordinator

• Be the main point of contact for client inquiries, helping to resolve issues and maintain strong relationships.
• Work cross-functionally with internal teams to fulfill client requests efficiently.
• Track and manage client requests, ensuring timely completion and clear documentation.
• Assist in preparing meeting materials and support Account Managers with client needs.
• Take ownership of processes and contribute to continuous improvement efforts.
• Ensure clients’ daily operational needs are met and maintain high service standards.

Account Coordinator

Analyst

• Analyze and implement new client setups and benefit design changes with accuracy
• Configure and maintain benefit plan logic in PDMI’s proprietary claims adjudication system
• Document configuration decisions and validate coding changes through testing and peer reviews
• Partner with internal teams to resolve issues and support client needs
• Stay current on system upgrades and maintain expertise in technical and operational aspects
• Share knowledge, mentor team members, and contribute to process improvement initiatives
• Ensure compliance with HIPAA, NCPDP, and other regulatory standards

Benefits Configuration Analyst

Director

• Since 1984, PDMI has provided pharmacy data processing and flexible, scalable solutions including PBM services, 340B administration, hospice and long-term care services.
• Lead and mentor the 340B operations team, fostering engagement, development, and accountability.
• Oversee daily operations to ensure accuracy, efficiency, and regulatory compliance.
• Serve as the escalation point for operational issues, driving timely resolution and collaboration.
• Partner with IT and internal teams to optimize workflows, technology use, and client service delivery.
• Collaborate with 340B Training and Operations Manager for onboarding, training, and knowledge transfer for new clients and team members.
• Support financial operations including invoicing, revenue tracking, and budget management.
• Drive process improvements, SOP development, and audit readiness.
• Provide operational insight to support strategic planning and growth.

340B Account Coordinator

Account Coordinator

Benefits Configuration Analyst

Director, 340B