Hidden Level

Operations

• Lead and Scale Mission Operations
• Own the strategy, execution, and continuous improvement of Hidden Level’s Mission Operations organization.
• Build, mentor, and lead a high-performing team of Mission Operations engineers.
• Establish operational standards, mission and readiness frameworks.
• Oversee operational planning for customer fielding, system acceptance, and sustainment.
• Serve as the executive operational leader for critical customer and mission events.
• Provide strategic oversight for customer missions.
• Develop operational governance, risk management processes, and escalation frameworks.
• Partner with Engineering, Product, and Operations leadership.
• Establish mission readiness metrics, operational KPIs, and reporting mechanisms.
• Serve as a trusted advisor to customer leadership.

Director of Mission Operations

Product Marketing

• Plan and execute GTM strategies for product launches and market expansion initiatives
• Conduct market research to understand customer needs, mission requirements, market trends, and competitive landscape
• Develop and maintain strong product positioning and messaging that clearly communicates value proposition
• Drive product commercialization activities from concept through launch and market adoption
• Establish KPIs and track performance metrics to measure the effectiveness of product marketing activities

Product Marketing Manager

Network Engineer

• Design, implement, maintain, and troubleshoot enterprise network infrastructure, including LAN, WAN, wireless, VPN, and Internet connectivity.
• Administer and support network hardware including switches, routers, firewalls, and wireless access points.
• Monitor network performance, availability, and capacity; proactively identify and resolve issues.
• Manage network segmentation, VLANs, routing, switching, and access control policies.
• Support multi-site connectivity and remote workforce infrastructure.
• Assist in designing and maintaining secure network architectures that support compliance with CMMC Level 2 and NIST 800-171 requirements.
• Administer Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and related services.
• Support virtualization platforms such as VMware or Hyper-V.
• Manage enterprise storage, backup, disaster recovery, and business continuity solutions.
• Maintain endpoint management platforms and systems lifecycle processes.
• Support cloud-integrated services including Microsoft 365, Azure, and related technologies.
• Implement and maintain system configurations that align with security baselines and compliance requirements.
• Implement and maintain security controls aligned with organizational and regulatory requirements.
• Manage firewalls, VPNs, endpoint security solutions, and identity management systems.
• Participate in vulnerability management, patching, incident response, and remediation activities.
• Assist with audits, documentation, and compliance initiatives related to defense industry requirements.
• Monitor and investigate security alerts and suspicious activity.
• Provide Tier II/III support for complex network and infrastructure issues.
• Collaborate with Help Desk and engineering teams to resolve escalated technical problems.

Enterprise IT Network Administrator

Field Engineer

• Perform site surveys and technical assessments to prepare for new installations and capability demonstrations.
• Execute deployments of Hidden Level sensor networks and supporting infrastructure.
• Troubleshoot and resolve hardware, software, and network connectivity issues in the field.
• Provide field support for customer demonstrations ensuring reliable system performance and clear communication of technical capabilities.
• Coordinate logistics for field activities, including equipment preparation, transport, and setup.
• Document field work, test results, and issues encountered; contribute to improving processes, procedures, and documentation.
• Collaborate closely with Engineering and Product teams to improve product reliability and deployment efficiency.
• Provide technical support to internal and external stakeholders, including customer-facing troubleshooting.