Hidden Level

Network Engineer

• Design, implement, maintain, and troubleshoot enterprise network infrastructure, including LAN, WAN, wireless, VPN, and Internet connectivity.
• Administer and support network hardware including switches, routers, firewalls, and wireless access points.
• Monitor network performance, availability, and capacity; proactively identify and resolve issues.
• Manage network segmentation, VLANs, routing, switching, and access control policies.
• Support multi-site connectivity and remote workforce infrastructure.
• Assist in designing and maintaining secure network architectures that support compliance with CMMC Level 2 and NIST 800-171 requirements.
• Administer Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and related services.
• Support virtualization platforms such as VMware or Hyper-V.
• Manage enterprise storage, backup, disaster recovery, and business continuity solutions.
• Maintain endpoint management platforms and systems lifecycle processes.
• Support cloud-integrated services including Microsoft 365, Azure, and related technologies.
• Implement and maintain system configurations that align with security baselines and compliance requirements.
• Implement and maintain security controls aligned with organizational and regulatory requirements.
• Manage firewalls, VPNs, endpoint security solutions, and identity management systems.
• Participate in vulnerability management, patching, incident response, and remediation activities.
• Assist with audits, documentation, and compliance initiatives related to defense industry requirements.
• Monitor and investigate security alerts and suspicious activity.
• Provide Tier II/III support for complex network and infrastructure issues.
• Collaborate with Help Desk and engineering teams to resolve escalated technical problems.

Enterprise IT Network Administrator

Field Engineer

• Perform site surveys and technical assessments to prepare for new installations and capability demonstrations.
• Execute deployments of Hidden Level sensor networks and supporting infrastructure.
• Troubleshoot and resolve hardware, software, and network connectivity issues in the field.
• Provide field support for customer demonstrations ensuring reliable system performance and clear communication of technical capabilities.
• Coordinate logistics for field activities, including equipment preparation, transport, and setup.
• Document field work, test results, and issues encountered; contribute to improving processes, procedures, and documentation.
• Collaborate closely with Engineering and Product teams to improve product reliability and deployment efficiency.
• Provide technical support to internal and external stakeholders, including customer-facing troubleshooting.

Customer Success Manager

• Own the full lifecycle of customer engagement—from technical demonstrations and mission deployment through ongoing success, expansion, and advocacy.
• Architect and scale the operational frameworks, teams, and processes that ensure customers achieve measurable mission outcomes.
• Lead the strategy, execution, and continuous improvement of all technical demonstrations for prospective and existing customers.
• Build and lead Hidden Level’s Mission Operations function, responsible for planning, deploying, and sustaining mission critical systems.
• Build a Customer Success organization that spans seven core pillars.

Enterprise IT Network Administrator

Field Engineer

VP, Mission Operations – Customer Success