Hi Rasmus

Implementation Partner – Enterprise Accounts

Hi Rasmus

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Salary

💰 $65,000 - $85,000 per year

About the role

  • Lead structured implementation projects for enterprise organizations
  • Build and manage detailed project plans with timelines, milestones, and risk tracking
  • Align clinical, operational, administrative, and IT teams around a shared rollout strategy
  • Coordinate with Sales, Product, Engineering, and Data internally
  • Guide enterprise customers through change management
  • Engage in continual learning of our products, with a thorough understanding of its capabilities
  • Document and analyze customer workflows
  • Configure the platform to meet organizational goals
  • Advise customers on governance, permissions, and system-wide decisions
  • Recommend workflow improvements and best practices tailored to large orgs
  • Support integrations (SSO, data pipelines, or scheduling/billing sync)
  • Translate technical requirements between customer IT teams and internal engineering
  • Lead kickoffs, milestone reviews, readiness checks, and executive-level presentations
  • Deliver targeted training for leadership teams and super users
  • Prepare enterprise customers for a smooth handoff into long-term Customer Success
  • Keep clear documentation, workflows, project artifacts, decisions, recaps, and playbooks
  • Identify risks or recurring patterns from onboarding cycles
  • Share insights with Product and Engineering

Requirements

  • You build credibility quickly with a wide range of stakeholders, from frontline users to executives.
  • You are highly organized and thrive in structured, project-driven work, efficiently managing complex timelines and dependencies.
  • You’re analytical and confident mapping workflows, identifying bottlenecks, and proposing improvements.
  • You understand the operational nuances of ABA, multi-site organizations, and complex system rollouts.
  • You’re comfortable with technical topics like integrations, data flow, permissions, or system configuration.
  • You produce crisp documentation and can present ideas clearly in written and verbal formats.
  • You communicate with polish and empathy across departments and levels of seniority.
  • You collaborate effectively with cross-functional teams to drive impactful results and meet client’s high priority needs.
Benefits
  • 100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
  • Employer Sponsored Short-Term Disability Coverage
  • Employer Sponsored Life Insurance
  • Optional group benefits: AD&D, long-term disability
  • Participation in a 401k plan through Empower
  • Professional development opportunities
  • Room for growth within the company
  • Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility
  • All Parents/Caregivers: 6 weeks fully paid
  • Birthing Parents: Up to 14 weeks paid
  • Fully remote and flexible work environment—work from wherever feels right!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementchange managementworkflow analysissystem configurationdata integrationrisk trackingdocumentationtraining deliverycustomer onboardinggovernance
Soft Skills
credibility buildingorganizational skillsanalytical skillscommunicationcollaborationempathypresentation skillsstakeholder engagementproblem-solvingadaptability