Graduate Technical Support Engineer
Hewlett Packard Enterprise
Python
Graduate Technical Support Engineer
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Alpharetta • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $53,600 - $122,800 per year
Job Level
Entry Level
Tech Stack
Python
About the role
- Responding to and resolving support issues from a global mission critical customer base, specializing in Nonstop systems technologies and solutions for Nonstop technology
- Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
- Developing strategies and procedures to improve performance of customer environments
- Performing root cause analysis and provide post incident reports
- Applying subject matter knowledge to solve complex technical problems
- Working within HPE’s Global Nonstop Solution Centre operating in a follow-the-sun model to provide 24/7 remote technical assistance
Requirements
- Completed Bachelor's Degree in Computer Science, Software Engineering or related field within year of start date.
- Self-starter with ability to always remain professional and courteous with customers
- Proficient verbal and written communication skills in languages to be supported
- Troubleshooting skills in a technical environment
- Analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products
- Experience with basic programming languages (Python, C++, etc.)
- Additional Skills: Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity
Benefits
- Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development: We also invest in your career... We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We have the flexibility to manage our work and personal needs.
- Flexible work arrangement: Role designed as ‘Hybrid’ with expectation to work on average 2 days per week from an HPE office.
- Information about employee benefits provided via https://myhperewards.com/main/new-hire-enrollment.html
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonC++root cause analysisdata analysistroubleshooting
Soft skills
professionalismcourtesyanalytical skillsactive listeningcritical thinkingcustomer centric solutionsempathygrowth mindsetchange managementcross-functional teamwork
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Software Engineering
