Support Technician
LightEdge Solutions
ApacheCloudDNSFirewallsLinuxMySQLServiceNowUnixVMware
Graduate Technical Support Engineer
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Alpharetta • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $53,600 - $122,800 per year
Job Level
Entry Level
Tech Stack
Python
About the role
- Responding to and resolving support issues from a global mission critical customer base, specializing in Nonstop systems technologies and solutions for Nonstop technology
- Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
- Developing strategies and procedures to improve performance of customer environments
- Performing root cause analysis and provide post incident reports
- Applying subject matter knowledge to solve complex technical problems
- Providing remote technical assistance as part of HPE’s Global Nonstop Solution Centre (GNSC) operating under a follow-the-sun model
Requirements
- Completed Bachelor's Degree in Computer Science, Software Engineering or related field within year of start date.
- Self-starter with ability to always remain professional and courteous with customers
- Proficient verbal and written communication skills in languages to be supported
- Troubleshooting skills in a technical environment
- Analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products
- Experience with basic programming languages (Python, C++, etc.)
- Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
Benefits
- Health & Wellbeing — We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development — We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion — We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We have the flexibility to manage our work and personal needs.
- Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .
- Accessibility and reasonable accommodation for applicants needing assistance (email recruiting@hpe.com).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonC++root cause analysisdata analysistroubleshootingtechnical problem solvingperformance improvement strategiescustomer supportNonstop systems technologiesNonstop technology solutions
Soft skills
professionalismcourtesyverbal communicationwritten communicationanalytical skillsindependent workactive listeningcritical thinkingcreativitycustomer centric solutions
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Software Engineering
