Business Operations Specialist
Hewlett Packard Enterprise
Cloud
Business Operations Specialist
Hewlett Packard Enterprise
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Massachusetts
Visit company websiteSalary
💰 $115,500 - $266,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Lead daily production support and integration initiatives across product lifecycle management, offering tools, and product master data quality.
- Report to the Director, Offering Operations and partner closely with Product Line Management, Engineering, Sales, Global Services, and cross-functional Operations and Finance teams.
- Drive product data excellence, operational readiness, and customer experience—leveraging AI and automation to scale impact.
- Enhance Customer Experience by identifying friction points and implementing product and process improvements using data insights and AI-driven feedback loops.
- Product Data Intelligence: analyze product data streams (e.g., BOMs, lifecycle metrics) to recommend changes aligned with business goals; apply AI tools for anomaly detection and trend analysis.
- IT & Data Governance Collaboration: lead weekly reviews with IT and Product Data Control to track break-fix and enhancement progress; escalate blockers and drive resolution.
- Master Data Stewardship: ensure product master data is accurate, complete, and consistent across systems; use AI validation tools to detect and resolve quality issues.
- Integration & Change Readiness: coordinate cross-functional readiness for new product launches and system integrations, including documentation, testing, and stakeholder alignment.
- Root Cause Analysis & Issue Triage: lead resolution of production issues by identifying root causes, collaborating with IT/business teams, and implementing preventive measures—supported by AI diagnostics where applicable.
Requirements
- Strong product master (sku (stock keeping unit) for hardware, software, services data analysis skills and analytical insight.
- 5+ years’ experience in program management and product management.
- Bachelor’s Degree in Business, Technology, or related field.
- Hands-on experience with Agile PLM, PTC Windchill and SAP/ERM a must.
- Quick learner of product management processes and enterprise systems.
- Effective cross-functional collaborator and problem solver.
- Structured and action-oriented written and verbal communication skills.
- Additional skills: Accountability; Action Planning; Active Learning; Active Listening; Bias; Change Management; Coaching; Creativity; Critical Thinking; Cross-Functional Teamwork; Data Collection Management (Inactive); Deadline Management; Design Thinking; Empathy; Follow-Through; Growth Mindset; Intellectual Curiosity (Inactive); Long Term Planning; Managing Ambiguity; Process Improvements; Project and Program Management (Inactive); Project Management Tools; Quality Improvement Processes; Relationship Building (plus additional skills).
