Henry Schein

NOC Technician

Henry Schein

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $43,268 - $59,494 per year

Job Level

Junior

Tech Stack

LinuxTCP/IP

About the role

  • The NOC Technician is responsible for monitoring systems across a multi-platform environment and answering incoming calls, processing alerts and tickets while following through to completion or escalation. Includes notification and contact of Technical or Facility support employees, management, and vendor/manufacturer support as applicable, during business hours or off-hours. Detailed documentation and reporting of events and follow through until resolution. Monitoring data center hardware and system software, environmental control and power systems, executing backups and recovery, submitting jobs/tasks, producing reports, handling help desk tickets and telephone calls, participating in special projects, and performing other duties as required.

Requirements

  • ***SHIFTS: Monday start, 12:00am-6:00am, also Monday, start 6:00pm-6:15am, Tuesday, start 6:00pm-6:15am, and Saturday, start 6:00pm-6:15am EXPERIENCE: One to three years’ experience in a 24/7 operations, help desk environment, or the equivalent preferred. Minimum of at least one IT professional certification such as ITIL, A+, Network +, CCNA, or CSSA. Coursework, education and hands on experience concentrated in the areas of System and Network Hardware, Databases, and Project Management may be considered in the absence of certifications. Highly proficient in Microsoft office products (Exchange, Excel, Word, PowerPoint, Access). Working experience of Windows, TCP/IP networking, and Cisco hardware. Experience building servers, installing operating systems and troubleshooting windows based systems. Experience with multiple Operating Systems preferred; Windows Server, Linux, OS400. Working experience with helpdesk ticketing software (monitor, open and resolving issues). Hands on experience using system and network monitoring software such as Whatsup Gold, Nimsoft, System Center, or Solarwinds. EDUCATION: High School diploma or the equivalent required. A Bachelor's degree from a four-year college or university in Computer Science or related field. SPECIALIZED KNOWLEDGE AND SKILL: Strong problem solving skills, proactive, professional demeanor and shift flexibility. Windows server administration, Active Directory administration/configuration and general network troubleshooting knowledge. Ability to adjust, sort and distinguish priorities. Effective communication and time management skills also required. Must be familiar with documentation, word processing software, task lists, and check off schedules, Help Desk ticket tracking packages and escalation process.