Network Operations

• Monitor, troubleshoot, and maintain managed services platforms
• Utilize support tools to assist clients with outages and performance issues
• Triage and remediate automated alerts
• Install software, patches, and updates
• Perform basic troubleshooting of WAN/edge technologies
• Administer and troubleshoot backup platforms
• Communicate with internal teams and customers regarding ticket progress
• Ensure adherence to operational standards and best practices.

Network Operations Center Technician I

Network Operations Manager

NOC Engineer

Junior Network Operations Engineer

Program Manager – Network Operations

Task Order Project Manager – Network Operations