Network Operations Center Technician I
1Path
NOC Engineer
Softgic
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $2,500 per month
Job Level
Mid-LevelSenior
Tech Stack
TCP/IP
About the role
- Monitor, investigate, and troubleshoot network incidents in PoPs and data centers.
- Identify and diagnose network issues accurately, escalating when necessary while maintaining clear communication with internal teams and leadership.
- Collaborate with senior engineers to resolve escalated infrastructure incidents and recommend improvements to enhance redundancy, capacity, and monitoring efficiency.
- Document incidents and maintain operational visibility using established ticketing and incident management systems.
- Participate in continuous learning, peer-to-peer training, and adopt operational best practices within a dynamic NOC environment.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience).
- 5+ years of experience in a Network Operations Center or similar telecommunications environment.
- Strong understanding of networking protocols including TCP/IP, BGP, OSPF, MPLS, VLANs, and QoS.
- Experience with Layer 2 and Layer 3 technologies such as Spanning Tree, EVPN, MPLS, RSVP, LDP, PPPoE, IPoE, TR069, 802.1x, and VPN.
- Familiarity with WAN and carrier-grade Ethernet/IP environments.
- Proficiency in ticketing systems and incident management processes.
- Excellent written communication skills for clear updates and escalations.
- Strong accountability, attention to detail, and commitment to resolving issues fully.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network protocolsTCP/IPBGPOSPFMPLSVLANsQoSLayer 2 technologiesLayer 3 technologiesincident management
Soft skills
communicationaccountabilityattention to detailproblem-solvingcollaborationcontinuous learningtrainingdocumentation
