This position is responsible for the Sales and Gross Profit growth of inactive and some low-activity assigned accounts in the Dental Division
Consistently contacts 100% of the assigned accounts in each monthly call cycle utilizing a consultative sales approach
Establishes/re-establishes/builds relationships with customers’ gatekeeper, main point of contact and decision-makers and sells the Henry Schein company as a single source to the physician’s office
Contacts each inactive accounts to learn the reason the practice is not placing orders and offers improved/exceptional service levels and pricing to regain the business
Negotiates competitive pricing with customer, within limits or contracts, and utilizes competitive sales plan pricing to achieve the sale
Places customers’ orders over the phone and achieves sales growth on focus products by utilizing call campaigns and promotional offers
Responsible for remaining aware and knowledgeable of promotional programs, competitive products and merchandising-marketing practices
Responsible for learning and utilizing the technology, tools, and reporting provided that offer specialty purchasing history and provide efficiency in call schedule management
Attends vendor product training sessions and chair-sides to develop relationships with vendor partners and learns product details and key selling points
Assists customer with resolving any after sale questions or concerns and product related technical questions
Works in partnership with internal sales and support teams to provide exceptional customer experience
Requirements
Strong selling, customer service and negotiation skills
Good telephone etiquette with the ability to call out to and answer a high volume of calls
Ability to effectively answer inquiries and resolve disputes
Able to learn applicable computer systems and software (Microsoft 365)
Work independently with limited supervision in a remote work environment
Ideally two years sales experience or the equivalent, cold calling / inside sales experience preferred
Typically, a Bachelor's Degree or global equivalent in related discipline