Recruitment

• Lead and develop a distributed team of recruiters across multiple regions and time zones.
• Build and implement a comprehensive talent acquisition strategy aligned with business goals.
• Partner with leadership to forecast hiring needs, plan pipelines, and ensure timely delivery of top talent.
• Oversee the full-cycle recruitment process for technical, sales, customer support, and operational roles.
• Ensure a world-class candidate experience that reflects HelpGrid’s culture of care and performance.
• Standardize job descriptions, interview frameworks, and evaluation processes across departments.
• Develop key recruitment metrics and dashboards (e.g., time-to-fill, cost-per-hire, recruiter productivity).
• Track, analyze, and communicate performance data to guide decision-making.
• Introduce technology, automation, and process improvements to enhance team efficiency.
• Work closely with department heads and hiring managers to understand team needs and role success profiles.
• Align recruiting efforts with business priorities and operational timelines.
• Expand sourcing strategies into new regions and talent markets.
• Evaluate sourcing channel performance and optimize based on quality-of-hire outcomes.
• Champion diversity, equity, and inclusion across all hiring practices.

Talent Acquisition Manager

Senior Recruiter – Commercial Banking

Talent Acquisition Manager

Senior Talent Acquisition Coordinator – Contract

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Recruitment Consultant