HelpGrid

Talent Acquisition Manager

HelpGrid

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Lead and develop a distributed team of recruiters across multiple regions and time zones.
  • Build and implement a comprehensive talent acquisition strategy aligned with business goals.
  • Partner with leadership to forecast hiring needs, plan pipelines, and ensure timely delivery of top talent.
  • Oversee the full-cycle recruitment process for technical, sales, customer support, and operational roles.
  • Ensure a world-class candidate experience that reflects HelpGrid’s culture of care and performance.
  • Standardize job descriptions, interview frameworks, and evaluation processes across departments.
  • Develop key recruitment metrics and dashboards (e.g., time-to-fill, cost-per-hire, recruiter productivity).
  • Track, analyze, and communicate performance data to guide decision-making.
  • Introduce technology, automation, and process improvements to enhance team efficiency.
  • Work closely with department heads and hiring managers to understand team needs and role success profiles.
  • Align recruiting efforts with business priorities and operational timelines.
  • Expand sourcing strategies into new regions and talent markets.
  • Evaluate sourcing channel performance and optimize based on quality-of-hire outcomes.
  • Champion diversity, equity, and inclusion across all hiring practices.

Requirements

  • 8+ years of experience in Talent Acquisition, with at least 2 years in a leadership role.
  • Proven success in technical recruitment (e.g., engineers, product, IT) and familiarity with commercial/sales hiring.
  • Demonstrated ability to design and scale recruitment strategies for multi-market organizations.
  • Experience using recruitment data, dashboards, and performance metrics to drive decision-making.
  • Strong communication and stakeholder management skills, capable of influencing senior leadership.
  • Proficiency with sourcing tools, ATS platforms, and candidate assessment systems.
Benefits
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
talent acquisitionfull-cycle recruitmenttechnical recruitmentrecruitment metricssourcing strategiescandidate assessmentrecruiter productivitydata analysisprocess improvementsdiversity and inclusion
Soft skills
leadershipcommunicationstakeholder managementinfluencingteam collaborationstrategic planningproblem-solvingadaptabilityorganizational skillscandidate experience
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